Coronavirus Read our latest advice

We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Housing

Consumers should have access to accommodation which is affordable, safe and pleasant

Latest publications

Reform of the private rented sector: the consumer ...

The private rented sector in England has undergone dramatic change in ...

Datasets from surveys of private rented sector ...

There has been significant growth in the private rented sector in ...

Private renters’ customer journeys

There has been significant growth in the private rented sector in ...

Consumer experience of the lettings market

24 Nov 2012

The growth of the lettings market, wide-scale poor practice and ...

Housing consultation responses

Which response- The case for a housing court 186 Kb | 29 Jan 2019
PDF Icon
'Overcoming the Barriers to Longer Tenancies in the Private Rented Sector' 389 Kb | 13 Sep 2018
PDF Icon
Strengthening Consumer Redress in the Housing Market: Which? Response 411 Kb | 19 Apr 2018
PDF Icon
Is the home buying process working for consumers? 753 Kb | 01 Dec 2017
PDF Icon