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Housing & Utilities

Consumers should have access to accommodation which is affordable, safe and pleasant.

Latest publications

Gigabit Take-up Advisory Group: Final Report

16 Jun 2021

Using a 'Gigabit-Ready Mark' to help consumers identify ...

Adoption of gigabit-capable broadband

18 Dec 2020

Consumer Engagement with the Broadband Market

18 Oct 2019

Which? has undertaken in depth qualitative research to understand ...

Reform of the private rented sector: the consumer ...

23 Jul 2018

The private rented sector in England has undergone dramatic change in ...

Private renters’ customer journeys

20 Jul 2018

There has been significant growth in the private rented sector in ...

Datasets from surveys of private rented sector ...

20 Jul 2018

There has been significant growth in the private rented sector in ...

Innovation in the energy market

27 Jun 2018

Which? commissioned a report from market-leading consultancy Cornwall ...

Turning up the heat: getting a fair deal for ...

31 Mar 2015

Consumers with district heating deserve effective protection for this ...

Which? report - A local approach to energy ...

27 Nov 2013

Energy efficiency is one of the most effective ways to help people ...

The imbalance of power: the challenge of energy ...

27 Nov 2013

Energy efficiency can play a crucial role in helping people to reduce ...

The imbalance of power: wholesale costs and ...

17 Jul 2013

Rising energy costs are a top concern for consumers, with many ...

The imbalance of power: the challenge of ...

17 Jul 2013

The challenge of drastically cutting carbon dioxide emissions from ...

The imbalance of power - The Retail Market

20 Dec 2012

The full liberalisation of the energy market in Britain was an ...

Consumer experience of the lettings market

24 Nov 2012

The growth of the lettings market, wide-scale poor practice and ...

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