Best and worst shops

The best online and high street shops, as voted for by thousands of shoppers - find out which score highest in our table of the best and worst.

Best and worst high street shops
by Vicki Crowe
The best and worst high street shops, as voted for by thousands of UK shoppers. From John Lewis and M&S to WHSmith and Richer Sounds, find out which of the 100 biggest shops top our table and which lurk at the bottom.
Best and worst online shops
by Vicki Crowe
The best and worst online shops, as voted for by thousands of UK shoppers. From Amazon and John Lewis to Argos and M&S, find out which of the biggest websites for retail are top of our table and which are stuck at the bottom.
Best and worst delivery companies
by Siobhan Chan
Which? reveals the best delivery companies as rated by the public. Find out what online shoppers think of the couriers deliveing their packages, including Royal Mail, DHL, Fedex, DPD, Yodel, Hermes, Parcelforce and more.

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Shops and websites rated
Find out which shops are the best for shopping online and in-store thanks to our research into what real shoppers think. From John Lewis to AllBeauty, Asos, House of Fraser and Amazon we've rated the UK's biggest retailers.

Best and worst shops

Best and worst high street shops

Best and worst online shops

Best and worst delivery companies

Put us to the test

Shops and websites rated