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Home & garden.

Updated: 14 Mar 2022

Which freezer brand to buy in 2022

Unique Which? reliability and customer satisfaction data can help you to choose a brand of freezer that lasts. We survey owners of Bosch, Miele, Samsung and more, to find out which develop the least faults and which they would recommend.
Patrick Gallagher
Chest-freezer-brands

Cracked casing, a build-up of ice in a frost-free model, and not maintaining the correct temperature are some of the most common freezer faults. If you buy from the best brands, you're much less likely to face the hassle of fixing these.

Knowing which brands develop more faults is vital when you're buying a new freezer. That’s why this year, in our unique longevity and customer satisfaction survey, we've asked more than 12,000 Which? members and 5,000 members of the public to tell us whether they're happy with their freezer and if they've experienced problems.

Our survey data takes into account which freezer had faults reported and whether they needed to be repaired or replaced as a result.

We've crunched the numbers for the biggest freezer manufacturers – including Beko, Hotpoint, Liebherr and Samsung – and have calculated a customer score for each, so you know which brands come recommended by owners.

Freezer brands rated

The table below summarises this year’s results, based on freezers bought in the past seven years. Brands are ranked by their customer score, which reflects whether customers would recommend each brand and their level of satisfaction.

The 'proportion faulty' is the percentage that experienced a fault and the 'proportion repaired or replaced' is the percentage of freezers that were fixed or thrown away due to the fault. The fewer replaced, the better.

Only logged-in Which? members can see which brands came out on top in the table below. If you’re not yet a member, join Which? to get instant access.

Brand
Customer scoreProportion faulty in first seven yearsProportion repaired or replaced due to a fault
89%6%1%
85%7%3%
85%11%8%
85%4%3%
81%10%7%
80%6%4%
79%3%2%

  • Table notes: The customer score, proportion faulty and proportion repaired or replaced are based on a survey of 5,237 people who own freezers, conducted in September 2021. 
  • The proportion faulty and proportion repaired or replaced is based on appliances bought in the past seven years.

Decided on the brand? Discover the best freezers for you.

Best vs worst freezer brands

As you can see in our table, there's a big difference between the best and worst freezers in both the satisfaction score reported by customers and the proportion of appliances that developed faults.


BestWorst
Customer score89%65%
Proportion faulty in first seven years3%28%
Proportion repaired or replaced due to a fault1%20%

Which freezer brand is most reliable?

Freezers should last beyond seven years without any problems, but we've found that for some brands as much as one in five need to be repaired or replaced in that time.

As you can see in the table below, there's a big difference in how reliable the best and worst brands are.


Proportion repaired or replaced due to a fault
Best brand1%
Average for all freezers6%
Worst brand20%

Verdict: freezer brands in-depth

We've pulled together our reliability data, customer insight and each brand's average performance in our independent freezer tests to give you an in-depth look at each brand.

Only Which? members can log in to view our verdicts on the brands listed below and whether they are worth buying.

If you're not yet a Which? member, join Which? to get instant access to the following freezer brand verdicts: Beko, Bosch, LG, Lec, Liebherr, Logik, Miele, Neff, Samsung, Siemens and more.

Already know which freezer brand you want? Use these links to go straight to our reviews and find your ideal model for each brand:

The three most common freezer faults

1. Build up of ice in frost-free freezer (19% of all faults reported)

This common issue can sometimes be caused by a torn or warped door seal, which lets warm air into the freezer. Replacement seals are widely available and it's a relatively simple problem to fix.

Unfortunately it can also be caused by an issue with a more complex part, such as the defrost heater. Replacing that is much more expensive and requires the help of a professional.

2. Not maintaining temperature (11%)

There are several reasons why a freezer may not be maintaining the correct temperature, with some issues more easily fixed than others.

If your freezer is not staying cold, there are a few simple checks you can make to try and fix the problem.

First, find the evaporator fan inside the freezer and make sure that nothing is impeding it. If it’s blocked up, move things around and give it space to work. It could even be a build-up of ice preventing it from moving freely.

You should also take a look at the condenser coils at the back of the appliance. A build-up of dust on these can prevent the freezer from cooling properly. A good clean might help them to work more efficiently, which could remedy the lack of freezing.

If those simple checks don’t solve the problem, you’ll have some more complex investigations on your hands. Issues with the compressor, thermostat or refrigerant gas are just some of the areas that could be to blame. Unless you have the tools and the know-how, it’s probably time to call an engineer.

3. Cracked casing (8%)

This can sometimes be caused by aggressively attempting to remove ice with a utensil when defrosting the freezer.

To avoid mishaps that can lead to cracked casing, see our detailed advice on how to defrost a freezer.

Search Which? Trusted Traders to find a Which?-approved trader in your area.

How we calculate the best and worst freezer brands

Which? has a wealth of information on Britain's favourite brands. Every year we ask Which? members to tell us about the home appliances they own – from how likely they would be to recommend a brand, to how reliable the products are once they get them home.

This year 12,411 Which? Connect panel members and 5,011 members of the public told us about more than 75,000 individual products. We calculate a brand's customer score, fault rate and proportion replaced or repaired based on the results of our annual survey.

Our surveys, combined with our extensive lab tests, mean we can recommend the best freezer to buy.