We've asked 1,375 Which? members to tells us about their experiences using wood-burning and multi-fuel stoves, and rate the company they bought theirs from.
A real fire certainly has a mesmerising appeal, and wood-burning stoves can be a good heat source and a complement to other heat systems.
But scientists are concerned about the impact of wood-burning stoves on air quality. Some remain extremely concerned even about the more recent models.
As of January 2022, all stoves need to conform to Ecodesign regulations to be legally sold. This was preceded by a transition period, in which more efficient stoves were brought to the market by most manufacturers.
Ecodesign stoves need to meet higher efficiency levels and new maximum emission limits, and are intended to be better for the environment. However, appliances that conformed with the previous requirements and were placed on the market before 1 January 2022 can still be legally sold after the implementation date.
You'll see that popular brand Clearview isn’t in the table below. This is because although it was included in our survey, we're not comfortable with the fact that it does not provide information on its website about whether or not the stoves it's selling meet new Ecodesign requirements, or were already placed on the market before the requirements came into effect.
If you’re in the market for a new multi-fuel or wood-burning stove, read on to avoid overspending and see how the brands included in our survey compare with each other.
We asked more than 1,300 stove owners to tell us about their experience using their stove and how satisfied they were with the one they bought.
The top-scorer earned a 91% customer score and the one in second place earned 85%. In comparison, the lowest-rated company got 75%, which is still a very respectable result, but proves that not all brands are alike.
Five of the nine brands we rated achieved a customer score of 80% or more. to get instant access to our results if you're not already a member.
Each member was asked how satisfied they were with the stove they bought and whether they would recommend it. We combine these to give you an overall percentage for comparison.
As well as our customer score, we also asked people to rate their stove for:
|Brand||Quality and finish||Durability||Ease of using and controlling||Ease of cleaning||Value for money||Customer score|
The results are based on an online survey of 1,375 owners of a wood-burning or multi-fuel stove – members of the Which? Connect panel – conducted in October 2021. A dash ‘-’ means that not enough responses to include a star rating. Sample sizes in brackets.
See how different brands stack up in terms of value for money and which one scored the lowest. There were differences between brands in terms of quality, ease of use and cleaning.
In October 2021, we asked 1,375 Which? members about the stove they bought in the past 10 years. The reviews are for wood-burning stoves (also called log burners or wood burners) and multi-fuel stoves, not electric or gas stoves.
Our questions focused on the stove itself, not where they bought it from. This means our ratings are for the manufacturer as opposed to the retailer or installer.
We also asked people about the experiences they had with the company they bought theirs from and had it installed by, as well as their knowledge of important information.