Each affected passenger can claim compensation for flight delays and cancellations, as long as there are no extraordinary circumstances.
We'll just need a few contact details and information about your flight, to create a compensation claim letter that you can send to your airline.
Before starting you'll need to know your flight number and a copy of your tickets or any proof of purchase.
Please note if you were flying into the UK from outside of Europe, it will need to have been on an EU-based airline for your compensation claim to be valid.
Did your flight arrive or depart from a UK airport?
Sorry, you're not entitled to compensation
Because you were delayed by less than 3 hours you aren't entitled to make a compensation claim. To find out more check our guides to your flight rights.
You’re not entitled to compensation under EU law, as you were given more than 14 days notice of the cancellation your airliner. But you still need to be looked after by your airline - use our guide to find out more.
Sorry, you're not entitled to compensation as your new departure is too close to your original departure time.
We can only help those affected by delays flying in or out of the UK.
If you're travelling with an airline based in the EU or with a non-EU based airline flying from an EU airport, you're protected by the Denied Boarding Regulation. You can still use our advice and free template letter to make a claim.
If you're travelling with a non-EU based airline flying from a non-EU destination, the airline doesn't have the same duty to look after you. But you can check the airline's Condition of Carriage to see what compensation you are entitled to.
Next step
What am I entitled to?
Email me my compensation letter
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