Find simple ways to solve your everyday consumer problems
How will Brexit affect your consumer rights?
There will be no immediate change to your consumer rights when you buy or sell goods and services, or travel abroad.
With the Rio 2016 Olympic Games less than two weeks away, Which? is warning that a site is selling Olympic tickets in breach of official ticket restrictions.28 Jul 2016
Nearly six million fraud and cybercrimes are committed every year, with one in 10 of us now falling foul of these offences.21 Jul 2016
Thousands of holidaymakers who booked with Lowcost Holidays could receive a refund of just a few pounds, administrators have warned.19 Jul 2016
Commuters angered by delays to their train journeys staged a demonstration at Victoria Station yesterday evening.12 Jul 2016
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.