Find simple ways to solve your everyday consumer problems
Know your shopping rights
Being knowledgeable about your shopping rights could save you bags of cash. Our guides can help you when things go wrong.
A staggering 96% of complaints resolved by the Energy Ombudsman last year resulted in an award to consumers, far exceeding other sectors.29 Apr 2016
Asda is to change its price promotions after being singled out by the competition regulator in a probe into supermarket pricing practices.27 Apr 2016
Six months ago the new Consumer Rights Act 2015 came into force billed as the biggest shake-up in consumer rights law in a generation. But what’s changed?22 Apr 2016
Which? reveals how to get cheap train tickets. We managed to cut train fares by up to 86% by combining a series of clever tricks.16 Apr 2016
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.