Find simple ways to solve your everyday consumer problems
How will Brexit affect your consumer rights?
There will be no immediate change to your consumer rights when you buy or sell goods and services, or travel abroad.
With millions of us planning to make the most of the last long weekend of the summer, it's important to know your rights if your travel plans are disrupted.25 Aug 2016
The last 35 BHS stores are expected to close this week, with the doomed retailer set to disappear from the high street entirely by the weekend.22 Aug 2016
Estate agents that deliberately mislead homebuyers through a practice called ‘portal juggling’ could be prosecuted and face a ban from working in the industry.17 Aug 2016
Our research has shown that almost a quarter of the two million flights to or from the UK last year were delayed by 15 minutes or more.08 Aug 2016
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.