Do you know your consumer rights?
Staying savvy could help you save money, get a refund that's owed to you or get the compensation you're entitled to.
So don't be left in the dark. Read our list of five unusual facts you may not know about your consumer rights.
Know your rights
1 Small claims court
You can claim up to £10,000 in the small claims court in England and Wales. Find out how to use the small claims court.
2 Delivery problems
If you didn't agree for your parcel to be left with a neighbour and they deny having it, it's the retailer's responsibility to sort it out.
Find out more about your delivery rights if your parcel is left with a neighbour.
If you've been the victim of a phishing scam, usually the most you'll stand to lose is £50 as the bank has to refund the rest.
Find out more about what you should do if you have given a fraudster your bank details.
4 Mobile phone bills
If you capped your mobile phone usage, and the bill was above this cap, you can refuse to pay the extra.
See how you can challenge an excessive mobile phone bill.
5 Faulty goods
If your goods are faulty and you don't have the receipt, you have the same rights to a repair, refund or replacement under the Sale of Goods Act.
Read our guide on what to do if you have a faulty product.