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Consumer Rights
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We all experience frustrating consumer problems at some point in our daily lives. Our guides provide information and advice on your consumer rights to help you navigate those everyday frustrations.

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Regulations

Our regulation pages help you arm yourself with knowledge of your consumer rights so you know what you’re entitled to when things go wrong.

Popular regulations

  • Consumer Contracts Regulations
  • Consumer Credit Act
  • Consumer Protection Act 1987
  • Consumer Protection from Unfair Trading Regulations 2008
  • Consumer Rights Act 2015
  • Consumer Rights Act travel amendments
  • Denied Boarding EU Regulation (Regulation 261/2004 EC)
  • Distance Selling Regulations
View all regulations
Letters

Our template letters are designed to take the stress out of complaining. We have scores of letters to help you. From shopping and delivery problems to reclaiming PPI and flight delay compensation.

Popular letters

Letter tool

  • Letter to reclaim PPI for free
  • Letter to claim flight delay compensation
  • Letter to ask for a faulty item to be repaired or replaced
  • Letter to get a refund if your item is faulty

Find a letter to suit your need by using our letter tool to search by category

Find a letter

Consumer Rights

Common Problems

  • How to reclaim mis-sold PPI for free
  • How to stop nuisance phone calls
  • I want to return my goods, what are my rights?
  • I had a flight delay, can I get compensation?
  • My new or used car has a problem, what can I do?

Common Letters

  • Letter to reclaim PPI for free
  • Letter to request compensation for cancelled flights
  • Letter to ask for a faulty item to be repaired or replaced
  • Letter before small claims court claim

Common Regulations

  • Consumer Rights Act 2015
  • Consumer Contracts Regulations
  • Denied Boarding EU Regulation (Regulation 261/2004 EC)
  • Section 75 of the Consumer Credit Act
  • General Data Protection Regulation (GDPR)

About us

Consumer rights is a division of Which? that provides clear information on your rights offering simple solutions to solve your everyday consumer problems

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