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Financing care
Learn about funding options for home care, home adaptations and care homes, together with Attendance Allowance, gifting assets and Power of Attorney.
Housing options
Consider your options and learn about sheltered housing, retirement villages and care homes.
End of life
Guidance on the practical and emotional aspects at the end of life, from planning end of life care to arranging a funeral and coping with bereavement.

What is Attendance Allowance?

Attendance Allowance is a payment available to people over state pension age who would benefit from help with washing, dressing or eating, due to a serious illness or disability.

Coronavirus and disability benefits

On 17 March 2020 all face-to-face assessments for sickness and disability benefits were suspended due to the pandemic, including for new claims. Reviews and reassessments for existing disability benefit claimants were also suspended. This included Personal Independence Payment (PIP), Disability Living Allowance (DLA), Attendance Allowance, Universal Credit and Employment and Support Allowance.

Some reviews and reassessments for PIP and DLA were due to gradually resume from July 2020.

Check the latest guidance on to see how this will affect you.

Attendance Allowance eligibility

Attendance Allowance is one of a number of benefits for older people. It isn’t means tested and is available to anyone needing care at home or in a care home, as long as they meet the eligibility criteria. It is intended for:

  • people of state pension age who meet the eligibility criteria
  • people who have a physical disability (including a sensory disability, such as blindness), a mental disability (including dementia and learning difficulties), or both. It isn’t necessary for the person to be already receiving any assistance. As long as they would benefit from such support, they will meet this criteria
  • people with a disability severe enough to need help caring for themselves or need someone to supervise them
  • those who have needed the required level of ‘care and supervision’ for the previous six months before becoming entitled to claim Attendance Allowance (unless claiming under the special rules for the terminally ill). Those six months can include the period before reaching pension age.

You can’t get Attendance Allowance if:

Use the Which? Money State pension age calculator to find out when you’ll qualify.

Attendance Allowance video guide

Watch our video for a quick guide to Attendance Allowance.

How much is Attendance Allowance?

There are two Attendance Allowance rates of payment (2020-21):

£59.70 a week

for people needing help for either day or night.  

£89.15 a week

for people needing help both day and night.

Attendance Allowance doesn’t include additional amounts for mobility problems. Any difficulties a person may have with walking will nevertheless be taken into account when determining their eligibility.

Is Attendance Allowance taxable?

No, it’s non-taxable, which means it doesn’t need to be considered for tax purposes. You won’t need to include any Attendance Allowance payments you’ve received as income in your tax calculations.

Use our calculator to find out how much you'll pay for care in your area and what financial support is available.

Claiming Attendance Allowance: six key facts

If you apply for Attendance Allowance, there are some key things to keep in mind.


It doesn’t matter if you’re actually getting any help with care or what you spend the allowance on. If you qualify as ‘needing help’, you should get the allowance.


It usually takes around 40 working days to process an application, but payment can be backdated to the date that the claim form was received or the date you called the enquiry line (if you return the claim pack within six weeks). The benefit is paid in the same way as state pension or Pension Credit.


Receiving Attendance Allowance won’t negatively impact on any other benefits you claim. In fact, other benefits might increase because you are eligible for Attendance Allowance – this includes Pension Credit, Housing Benefit or council tax reduction.

Check with the office dealing with the benefit, or call the Attendance Allowance helpline using this contact number. You should also contact the helpline if you want to change your name, address or bank details, or if your doctor’s details change.


Call the Attendance Allowance helpline to request a claims form or to get help and information:

0800 731 0122


0845 604 5312

Mon-Fri, 8am-6pm


If you are receiving Attendance Allowance and you apply for local authority funded care at home or in a care home, your Attendance Allowance will be counted as income in the financial assessment for residential care or home care


If your allowance is temporarily suspended – for example, due to being in hospital or a care home – it can be reinstated once you’re eligible again and you shouldn’t have to make a new claim.


If you’re awarded Attendance Allowance at either rate, and have a carer, they may be entitled to claim Carer’s Allowance.

Receive expert guidance on caring for older people. Our emails are free and you can stop them any time.

How to apply for Attendance Allowance

You can apply by filling out the AA1 Attendance Allowance application form compiled by the Department for Work and Pensions (DWP).

You can call the Attendance Allowance helpline to request a form, download it from the website or use the interactive online form:

Call the Attendance Allowance helpline to request a claims form or to get help and information:

0800 731 0122


0845 604 5312

Mon-Fri, 8am-6pm


Download the form and print a paper copy to post:

View AA1 form


Fill out an interactive AA1 form online:

Online form

You will still need to print the completed form to sign and post.


The interactive claim form can be filled in online. But once it’s completed, it still needs to be printed, signed and sent to the address at the top of the form.

Terminal illness: special rules

If you’re applying on behalf of someone with a terminal illness who isn’t expected to live longer than six months, there are ‘special rules’ to ensure that they can get Attendance Allowance sooner than the usual 40 working days it takes to process a claim. Claims made under these rules should be handled within eight working days.

If applying for ‘special rules’, you must include a DS1500 form with the Attendance Allowance application. This form must be completed by a GP or other healthcare professional.

You can apply for Attendance Allowance under ‘special rules’ on behalf of someone else without their permission. The letter about the money awarded won’t mention ‘special rules’.

How to fill in the claim form

Some people miss out on Attendance Allowance because they’re put off by the claims process. The form is long and it’s important that you answer the questions correctly. Our tips for completing the Attendance Allowance form should increase your chances of making a successful claim.

There’s lots of guidance on the form itself, as well as examples of the information the DWP is looking for.

Changing circumstances

Circumstances can change quickly, so it’s important to be aware of what can happen with Attendance Allowance in specific situations.

If you (or a person you’re caring for):

  • have been awarded the lower rate of payment, but your health deteriorates so that more help is needed, contact the Attendance Allowance helpline and they’ll send you a form to complete about how your needs have changed; 
  • go into an NHS hospital or move into a care home with funding from the NHS or a local authority, the allowance will stop after 28 days (more information about this below);
  • move into a nursing home and receive NHS-funded Nursing Care but pay for the rest of care costs yourself, Attendance Allowance will continue to be paid;
  • move into a hospice that isn’t funded by the NHS, the allowance will continue to be paid;
  • enter into a deferred payment agreement to meet the costs of a care home, the allowance may be stopped; 
  • take out a 12-week property disregard, Attendance Allowance payments will stop after 28 days, but they can be resumed once the 12-week disregard has ended.

In any of these circumstances, call the Attendance Allowance helpline to check your eligibility

Attendance Allowance shouldn’t be affected if you’re temporarily away from home. For example, if you go into hospital or a care home for less than four weeks, go abroad for less than 13 weeks, or go abroad for less than 26 weeks to get medical treatment.

What happens if you move into a care home?

If you move to a care home, Attendance Allowance will be paid only for the first 28 days unless you are completely self-funding. It will also continue to be paid if you receive NHS-funded Nursing Care, as long as there is no financial support from the local authority.

If your care is being funded by your local authority, then it’s advisable to contact the Attendance Allowance helpline to report a change of circumstance. If you continue to receive the allowance, you might subsequently have to pay some of it back.

In Scotland, Attendance Allowance will usually stop if you move into a care home – even if you are self-funding. But you will most likely be entitled to free personal care and, potentially, free nursing care. You can receive free personal and nursing care at home and still get Attendance Allowance.

Read more about how moving into a care home affects your pension and benefits.

In fact, the income from pensions, NHS-funded Nursing Care and Attendance Allowance pays a good chunk towards total costs. There is money available if you find out how to claim it.

Which? Wills
Find out how setting up a Power of Attorney can help a loved one manage their money in the future, if they become unable to.

Appealing against a claim decision for Attendance Allowance

If you apply for Attendance Allowance and do not agree with the decision you receive, you may be entitled to appeal against it – this is known as ‘mandatory reconsideration’.

See our article on Appealing against a benefits decision for more advice on how to appeal.

Further reading

Benefits for older people

Read about the benefits available in later life: Attendance Allowance, PIP, Winter Fuel Payment and more.

Last updated: 21 Oct 2020