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Top tips for completing the Attendance Allowance form

Filling out the Attendance Allowance claim form can be tricky. Here are our top tips to help you through the process.
6 min read
In this article
Coronavirus and disability benefits What to collect before filling in the form What you should make a note of in advance 
Top 10 tips for filling in the form

Coronavirus and disability benefits

On 17 March 2020 all face-to-face assessments for sickness and disability benefits were suspended due to the pandemic, including for new claims. Reviews and reassessments for existing disability benefit claimants were also suspended. This included Personal Independence Payment (PIP), Disability Living Allowance (DLA), Attendance Allowance, Universal Credit and Employment and Support Allowance.

Some reviews and reassessments for PIP and DLA were due to gradually resume from July 2020.

Check the latest guidance on to see how this will affect you.


What to collect before filling in the form


Gather together the following information relating to the person applying for Attendance Allowance. This will help to ensure you have everything you need to complete the application.

  • National Insurance number
  • GP name and the surgery’s address
  • details of medication
  • details of anyone consulted about illness or disability in the past 12 months, apart from a GP
  • hospital record number (if there is one)
  • name, address and dates of stay in a hospital, care home or similar place.


For more information about eligibility and the latest rates, read our guide to Attendance Allowance.

What you should make a note of in advance 

If you plan to apply for Attendance Allowance for yourself, there are a number of things to take into account before you start.


Attendance Allowance is not based on what illnesses or disabilities you have, but on how your daily life is affected by your health.


To make sure you capture everything that could support your application, it can be useful to talk about aspects of your daily life with someone who cares for you and record your ideas.


It helps to keep a diary for a few days before completing the form, so you don’t forget any tasks that you need help with.


It’s very important that you give details of everything you struggle with, such as:

  • getting up from the toilet 
  • preparing food 
  • getting dressed
  • getting around indoors; or taking a bath safely.


    Watch our video for a quick guide to Attendance Allowance.

      The rates for 2019-20 are:

      • £58.70 a week for people needing help for either day or night
      • £87.65 a week for people needing help both day and night.

      When social services came to do an assessment they asked about Attendance Allowance and we said, 'What's that?' and now it more than pays my mother's contribution for the carer's visits.


      Top 10 tips for filling in the form


      Once you’ve collected all the relevant information, there are a number of other things to keep in mind.


      If you fill in the online version of the form, you’ll also need to open the printable claim form from as the notes for filling it in are provided on this version. The notes can be printed separately if that helps.


      Attendance Allowance packs are available in large print or braille. Interpreters can also be organised. For help with this, call the Attendance Allowance helpline. If you have speech or hearing difficulties, you can contact the Attendance Allowance Service Centre.


      Call the Attendance Allowance helpline to request a claims form or to get help and information:

      0800 731 0122


      0845 604 5312

      Mon-Fri, 8am-6pm


      Don’t worry about making a mistake on the form. It’s OK to cross something out.


      When completing the form, don’t underestimate your needs. Be realistic and note the amount of help needed on bad days, as well as on good ones. Things to think about when completing a claim form include the following aspects of day-to-day living.

      • Washing: do you need help getting into and out of the bath or shower, washing your hair or shaving?
      • Going to the toilet: do you need help going to the toilet during the day or night? Do you suffer from incontinence? Might you need help with changing beds?
      • Getting dressed or undressed: do you need help with this?
      • Mealtimes: do you need any help with eating or drinking? Do you have difficulty operating the oven, opening cans or doing other things in the kitchen?
      • Medical treatment: do you understand which medication to take and when? Can you operate medical devices (such as a hearing aid) or safely manage any illnesses (such as diabetes) by yourself?
      • Getting around indoors: do you need help navigating stairs, moving from room to room, getting in and out of chairs or bed? Aids and adaptations to list include using a hoist, bed-raiser or monkey pole (a support pole to help you lift yourself into a sitting position); a commode or raised toilet seat; bath rails, shower seat or a hoist to help bath or shower; a walking stick, walking frame or crutches; special cutlery or a feeding cup to help with eating and drinking.
      • Communicating: if you have poor eyesight, do you need help reading your post? If you’re deaf, do you need help communicating? Can you hear the doorbell?
      • Supervision: are you in danger of falling? Do you need someone to watch over you in case you have a seizure or a fall? Do you become confused easily and do you feel you might be in danger if no one is there to support you?
      Use our directory to find local home care agencies anywhere across the UK.

      Give as much detail as you can in each section, together with examples. Don’t worry about repeating yourself. It’s also important to describe how another person helps you – or could help you. This is a key reason to qualify for Attendance Allowance.


      You or your loved one may be asked to give your consent for the Department for Work and Pensions (DWP) to contact your GP, or the people or organisations involved with looking after you. This would be to get a clear understanding of your needs. While you don’t have to agree to this, it might result in the benefit not being made available if you don’t.


      Towards the end of the form there is the option to include a statement from someone who knows you and your needs. It’s worth asking someone to do this as it helps reinforce your case. It could be a friend, another relative or a professional person, such as a doctor or nurse. If that person understands the rules of the allowance, it will be even better, as they will know what relevant information to include.


      You must sign the form yourself, so if someone has been helping you to fill in the form, you should read it through before signing. The exceptions to this rule include if the person filling in the form holds a Power of Attorney in England and WalesScotland or Northern Ireland for you, or there are other reasons you can’t sign, such as a mental health problem. The form explains what needs to be done in these circumstances.


      Don’t email the completed form as it won’t be accepted, you’ll need to post it.


      Once the application has been received, you might also be asked to attend a medical assessment to check your eligibility, which can be at your home if getting to the assessment is difficult for you. If possible, take someone who cares for you, such as a family member or friend, to the meeting in case anything isn’t clear.


      At the assessment, you’ll need to provide identification, which could be a: passport, birth certificate, driving licence, life assurance policy or a bank statement.  


      If you want further help with completing the form, call the Attendance Allowance helpline.


      Call the Attendance Allowance helpline to request a claims form or to get help and information:

      0800 731 0122


      0845 604 5312

      Mon-Fri, 8am-6pm

      Receive expert guidance on caring for older people. Our emails are free and you can stop them any time.

      Further reading

      Benefits for older people

      Read about the benefits available in later life: Attendance Allowance, PIP, Winter Fuel Payment and more.

      Attendance Allowance

      Read about Attendance Allowance and the payment rates, plus tips on applying and completing the form.

      Last updated: 26 Aug 2020