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Pension Wise – the help it can give you

Find out what Pension Wise is and how it works, as well as what will and won't be covered in your session.

In this article
What is Pension Wise? How does Pension Wise work?
What happens in a Pension Wise appointment? Who can have a Pension Wise appointment?

What is Pension Wise?

In 2015, the government introduced greater choice in how you can access your pension savings income and committed to helping people understand their options. 

This help comes in the form of Pension Wise, a free, impartial government service offering pension guidance to help you make informed and confident decisions about your future - for more on the pension freedoms.

Pension Wise is part of the MoneyHelper service and offers guidance about your defined contribution pension options. 


How does Pension Wise work?

Visit pensionwise.gov.uk for comprehensive guidance, which explains all of the options that are available to you.

Alternatively, you can book a Pension Wise appointment: either face-to-face at your local Citizens Advice office, or over the telephone with The Pensions Advisory Service.

Pension Wise will never try to sell you anything - they won’t recommend any products or companies and won’t tell you how to invest your money.

What happens in a Pension Wise appointment?

An appointment is a conversation between you and a pension specialist. You’ll talk about the options you have for taking your pension money. You may have to wait some time for an appointment. 

Your appointment will last around 45 to 60 minutes and it will:

  • explain your pension options
  • explain how each option is taxed
  • give you next steps to take

Who can have a Pension Wise appointment?

If you’re 50 or over with a defined contribution (personal or workplace) pension, you can have a free Pension Wise appointment to help you understand how to take your pension money.

How do you book?

You can call or book online for an appointment that is either face to face, or  over the phone. For more information, visit pensionwise.gov.uk, or call 0800 138 3944 to book an appointment now.