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Best banks and bank accounts in UK 2026
Discover the best banks and current accounts as rated both by UK customers and our experts. We help you avoid the worst banks for customer service and compare product scores for individual accounts
Chiara is an award-winning investigative reporter who specialises in banking and fraud, joining Which? in 2015 following six years as a personal finance journalist at a national newspaper.
We asked 6,665 current account holders to score their banks and building societies.
Expert analysis
We compare 20 features including rewards, fees, how you can operate the account and more to calculate a product score.
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Table notes: Last updated November 2025. Customer score: The results are based on an online survey of 6,665 members of the public in September 2025. ‘ n/a ' means not enough responses to include a star rating. Product score: based on Which? analysis of dozens of different elements, including fees and charges, and how you can operate the account. Where banks have multiple accounts, we have shown the highest score it achieved from our analysis. Where n/a appears, we were unable to rate the bank's product. See full methodology below.
Bank reviews
Recommended Provider
Starling
Starling has made it seven years in a row as a WRP, giving longstanding top performer First Direct a run for its money. After a minor blip last year, its customer service star rating is back up to four stars and users continue to rave about its online and mobile banking service.
Customer score
86%
1
of 22 current account providers with a customer score
Recommended Provider
Monzo
After becoming a WRP last year, Monzo has kept the title. Like rival Starling, it impresses customers with features such as fee-free international spending, cashback deals, savings round-ups and instant spending notifications. It fell short in only one area – contacting customer services.
Customer score
85%
2=
of 22 current account providers with a customer score
Recommended Provider
First Direct
Our longest-serving WRP rarely disappoints. It’s one of only two banks with the full five stars for customer service and telephone banking. Customers say staff answer the phone quickly and are always friendly and helpful. It's also joined Starling and Monzo in removing fees to use your debit card abroad.
Customer score
84%
4=
of 22 current account providers with a customer score
Recommended Provider
Nationwide
After narrowly missing out last year, Nationwide has been named a WRP. It has a UK-wide branch network and in sharp contrast to other high-street providers, it has renewed its commitment to keep every one of its branches open until at least 2030.
Customer score
84%
4=
of 22 current account providers with a customer score
Recommended Provider
Chase
Digital bank Chase has been named a WRP for the first time this year with a string of four and five star ratings, and 1% cashback for a year. But, if you care about ethical banking, you should know that it was launched in the UK by US giant JPMorgan which is the largest fossil fuel financier in the world.
Customer score
82%
7
of 22 current account providers with a customer score
Recommended Provider
Danske Bank
Danske, the biggest bank in Northern Ireland, is another newly-crowned WRP. When we asked customers what they like, most said they are happy with their quality of customer service and the mobile banking app. But, like Monzo, it only has an average three stars for contacting customer services.
Customer score
80%
8
of 22 current account providers with a customer score
What about Allied Irish Bank and Revolut?
Allied Irish Bank narrowly missed out on becoming a WRP. It matched the top performers, with a customer score of 85%, but its below-average product score meant it didn't quite make the cut.
Revolut came close too, however, at the time of our survey it was still operating as an e-money provider here, which meant customers were not covered by the Financial Services Compensation Scheme (FSCS).
It was eventually granted a full UK banking licence in March 2026, five years after its application (whereas rivals Monzo and Starling got theirs within little more than a year).
But, we have other concerns about Revolut – we've repeatedly flagged its poor treatment of fraud victims. It has been named in more fraud complaints to the Financial Ombudsman Service (FOS) than any bank since 2023.
Revolut also received disproportionately higher levels of authorised push payment (APP) fraud money than other current account providers, according to data from the payments regulator covering 2022-24. This data points to the firms failing to stop fraudsters abusing their accounts due to weak controls.
Nationwide fined by the regulator
You should know that Nationwide was fined £44m for inadequate anti-financial crime systems and controls in December 2025.
The Financial Conduct Authority (FCA) said that – between October 2016 and July 2021 – it had 'ineffective systems' for assessing risk and monitoring the transactions of its personal current account customers. It was also aware that some of those customers were using their accounts for business activity, in breach of its terms.
Starling and Monzo have also faced recent penalties for poor financial crime controls related to historical issues.
All three providers fully co-operated with the regulator's investigation and say they've made the relevant improvements in their controls.
We don't condone the lax systems and processes that led to these significant failings, however, we are still confident that these providers offer an excellent day-to-day banking service for consumers that we recommend.
'Mix and match banks for the best results'
Chiara Cavaglieri, Which? banking expert, says:
For too long, the biggest banks haven’t had to work very hard to keep customers, but challengers such as Monzo and Starling have quickly made their mark. They’ve forced bigger providers to innovate, and the result is a market where different providers shine in different areas.
Even if you can’t bear to ditch your longstanding bank, think about what's important to you.
We focus on service and product offerings to choose our WRPs. But, we also help you pick a more ethical bank account with our analysis of banks’ climate policies, and we regularly gather feedback from disabled customers to highlight providers going the extra mile.
You can mix and match accounts from multiple providers to benefit from different perks such as interest on credit balances, cashback on household bills, low overdraft fees, branch-based banking, cheap overseas spending or an innovative mobile app.
Spreading your money across multiple current accounts can also ensure you aren’t left high and dry if your main provider has technical problems – something that is increasingly common.
The greenest banks – our Eco Providers
You might not think twice about the environmental impact of choosing one bank over another, but many UK high street banks are among the worst culprits when it comes to financing fossil fuels.
To help you choose a greener bank, we examined the environmental policies of 16 of the UK’s leading current account providers in October 2025.
We want all banks to have detailed public policies to futureproof them against harmful financing. With the help of two non-governmental campaigning and research organisations, we rated banks on their fossil fuel policies and agricultural commodities.
Reclaim Finance analysed coal, oil and gas policies, including unconventional sectors such as the Arctic, fracking, tar sands and seabed drilling below 1,500 metres.
We asked Global Canopy to assess policies for seven agricultural commodities: palm oil, soy, cattle products (beef and leather), timber, pulp & paper, cocoa, coffee and rubber – the expansion of which causes more than 70% of tropical deforestation.
We also rewarded transparent climate reporting, strong commitments, credible targets and use of shared standards such as the Partnership for Carbon Accounting Financials (PCAF) and Science-Based Targets Initiative (SBTi).
While Nationwide was named an Eco Provider in 2023, it has since merged with Virgin Money so it didn't make the cut.
There are 16.8 million disabled people in the UK – a quarter of the total population – yet the same banks appear at the bottom of our rankings year after year.
Which? asked more than 2,200 disabled people from Which? Connect and the Research Institute for Disabled Consumers to share their experiences of using banking services in October 2025.
First Direct and Nationwide achieved the highest customer scores once again, while NatWest, TSB and Virgin Money were the worst-rated banks.
Banks have a legal obligation under the Equality Act 2010 to make reasonable adjustments for disabled customers. You should never be asked to pay for these. Some simple steps can help make life easier for disabled customers, but which banks offer them?
Major current account providers confirmed which accessible services they offer in October 2025:
All banks can add a discreet note to your account so staff know of your disability when you call or visit a branch.
NatWest Group lets customers declare their support needs via its free 'Banking my way' service. Starling has a self-disclosure tool which allows disabled users to ask its UK-based ‘enhanced customer care team’ to contact them directly.
‘Tell Us Once’ services such as the Experian Support Hub provide a one-stop portal covering a growing list of financial services firms so that you can share reasonable adjustments or support needs with multiple organisations.
Most banks now offer British Sign Language (BSL) interpreting services online and in-branch.
SignVideo is available across the board – meaning you'll be able to interact with a qualified BSL interpreter using the camera on your device (Metro Bank has partnered with InterpretersLive!).
Signly is offered by Bank of Scotland, Halifax, Lloyds Bank, Nationwide and Santander – this instantly translates any online content you select into BSL (a pre-recorded video of a BSL interpreter appears on your screen).
This text-to-speech app works with your mobile, tablet or PC to support d/Deaf and speech-impaired customers.
All of the major current account providers can accept Relay UK calls (including newer banks such as Metro Bank, Monzo and Starling).
These let you plug in standard earphones and follow the audio instructions. They are still not available at Metro Bank machines.
To find your nearest talking ATM, go to link.co.uk/consumers/locator.
The Hidden Disabilities Sunflower scheme – where you can wear a sunflower lanyard, sticker or card to subtly tell branch staff that you may need extra support or time – is formally recognised at most banks.
Barclays, the Co-operative Bank and Virgin Money are not formally part of the scheme, although they said many staff will be aware of it.
AIB, Bank of Ireland and Danske Bank in Northern Ireland recognise the Just a Minute (JAM) card instead.
Coloured overlays should be available in branches for customers with dyslexia and visual stress conditions (only HSBC told us these aren't available).
Nationwide is the first high-street provider to introduce ‘Speak Easy’ printed cards with phrases such as ‘Please speak slowly’ and ‘Urgent: I do not recognise a payment on my account’ to support customers who have communication difficulties.
A notch in the card shows which end to insert in cash machines or card readers, to help blind or partially sighted people. Offered by all major providers except The Co-operative Bank which said this is due in 2026.
If you have dexterity issues or find it difficult to remember a Pin, banks must offer a chip and signature card instead (they should also provide a signature stamp).
If your bank requires you to use physical device to generate online banking security codes, ask for an accessible version (AIB, Barclays, HSBC, Nationwide and NatWest Group).
Debit cards for carers are available at Barclays, Lloyds Banking Group, NatWest Group, Santander and Starling.
Carers can shop for disabled people using their own Pin and without having full access to the account (at Barclays, the carer must be an existing customer).
Dementia nurse clinics have opened across more than 200 Nationwide branches offering support and advice.
Admiral Nurses from Dementia UK will typically visit every three months and offer appointments up to three days a week when they visit.
Best student bank accounts
If you're about to go to university, already a student, or recently graduated, you can access current accounts from almost all high street banks with special perks.
To find the best account, look at these factors in order of most to least important:
Interest-free overdrafts – the more money you can borrow for free, the less you'll have to pay in interest. Top student accounts offer £3,000 free overdrafts by your third year.
Freebies – you could get free cash, railcards and other such perks. Make sure you'll use them.
Which? customer score – we survey customers of banks (not only students) to produce a customer score.
Local branches – with branches closing at record rates, check your bank has a branch you can get to.
Interest – some accounts will pay interest on your balance, though you could earn more with a savings account.
You may not get the maximum overdraft – banks will assess your eligibility on an individual basis based on your credit score. A handful of banks impose funding requirements to qualify for the full overdraft, or extend their overdrafts in instalments.
Also note that you don't have to stay with the same provider – you can switch accounts in seven days using the current account switching service. Check that your new bank will match your current interest-free overdraft first.
When you graduate, many banks will turn your student account into a graduate account, often with similar perks. However, the free overdraft tends to reduce each year until it turns into a standard account.
The Which? rating for customer satisfaction is based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand and how likely they are to recommend that brand.
We surveyed 6,665 members of the general public about their current accounts in September 2025. Where no star rating is given, the sample size was either too small (-) or the provider does not offer this service (n/a).
Product score
We don't just pick Which? Recommended Providers (WRPs) on the basis of their customer score.
We analyse dozens of elements, including rewards and benefits, fees and charges, and how you can operate the account, to calculate a product rating score.
Where banks have multiple accounts, we have shown the highest score it achieved from our analysis.
How we pick Which? Recommended Providers
A customer score of at least 70% makes a brand potentially eligible for Which? Recommended Provider status. But we'll only give this if customers rate it highly for key services, and one of its main current accounts achieves an average or above product score.
Until October 2024, we also expected banks to be signed up to a voluntary code for compensating victims of authorised push payment (APP) scams.
But as a new mandatory code has come into effect, membership of the voluntary code is no longer a must for recommended provider status. However, we won't award WRP status when we have concerns about how a bank is treating its customers.
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