Whether it’s an Apple iPad or Samsung Galaxy Tab, a new slate is likely to be at the top of many Christmas wish lists this year. Children, parents and grandparents are all getting in on the act – but a tablet is not just for Christmas.
In fact a reliable tablet should last a good few years without encountering any faults. But as we’ve found in our survey, this is a scenario less likely to happen then you might expect.
Best Buy tablets – these models top our tests
When will your tablet develop a fault?
We asked almost 5,000 tablet owners to tell us about any faults they have experienced on their current or previous tablet. But, as this is a relatively new technology – and to allow for a fair comparison amongst the many brands now selling tablets – we’ve based our findings on the percentage of devices that developed faults in the first two years of ownership.
What our survey said
Our latest survey shows that Apple is leading the way with tablet reliability – with less than one in ten owners experiencing a fault within the first two years. And, because Apple has a history of making slates already, we can reveal that its results are favorable over four years too, with just 11% of iPads developing a fault.
Our survey results also showed that less than one in five tablets from Samsung, Amazon and Google developed a fault in the first two years, so if you’re keen on an Android model that will last, opt for one from these three brands. In sharp contrast, Asus props up the table, with more than a third of its tablets encountering some sort of fault in the first two years – a brand probably best avoided.
Common problems across all tablets included screen freezing, significant loss of battery life (over months of use) and broken physical buttons. However, avoiding these issues is only half the story when looking to buy, as you’ll also want to be sure your device is easy to use, has a sharp screen and is fast enough to handle common tasks. Head over to our Best Buy tablet page to find out which tablets excel in all these areas.
What can I do if my tablet develops a fault?
If you’ve got a problem with your tablet, there’s still hope – you may be able to exercise your rights under the Sale of Goods Act. Read our guide to returning goods that develop a fault to find out more.