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Ryanair in 12-hour online shut-down

No plans to waive the £55 fee for checking in at the airport

Online bookings and check-in with Ryanair will close for 12 hours from 5pm GMT on Wednesday.

The airline has said that it needs to shut down its website and mobile phone app for a computer systems upgrade.

Ryanair ‘sincerely apologised’ to customers for any inconvenience, and urged anyone needing to check in to do so before the closure.

‘Flight bookings and changes will also be unavailable during this period,’ head of communications Robin Kiely said. ‘Customers travelling on Wednesday or Thursday should check in for their flight on Tuesday 6 November.’

Worst airline

Ryanair is currently rated joint worst of all the airlines in the Which? annual airlines survey. Have a look to see how your favourite airline compares.

Extra fees

Booking by phone with Ryanair adds an extra £20. When we questioned this charge in the summer, the company told us that more than 99.5% of its customers book online. It also said ‘it has never been easier to book a flight at Ryanair.com or on our Ryanair app’.

Most airlines now encourage their customers to book online rather than by phone. Our investigation this summer revealed that four of the five biggest fliers from the UK charge for phone bookings or bookings made at the airport.

Anyone who fails to check in on time for a flight on Wednesday could also be hit by the airline’s £55 fee for airport check-in. We asked Ryanair whether it will waive the fee for passengers affected but it said that it would not. It said, ‘that is why we’re giving customers travelling on Wednesday and Thursday sufficient notice to check-in for their flights before the website closure.’

Problems paying

It’s unclear why the upgrade is necessary, but there have been reports online of customers having problems paying and checking in over the past few days. Travel writer James Stewart told us he’d experienced a problem last week, when the site wouldn’t accept his card details. ‘The one thing Ryanair used to be good at was taking money,’ he complained.





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