Tumble dryer safety concerns: what to do if you own a Hoover DX C10DCER-80 condenser dryer
With over seven years of product testing experience, Rebecca knows exactly which laundry appliances will cut the mustard - or hopefully just remove it.
A coroner has raised safety concerns about Hoover's DX C10DCER-80 tumble dryer following its links to a tragic housefire.
Sohaib Ahmed, 38, and his nine-year-old daughter Manahal tragically died in a house fire at their home in West Yorkshire, on June 8 2025.
An inquest found that the source of the fire was 'more likely than not' the DX C10DCER-80 Hoover condenser tumble dryer in their kitchen, although 'the specific mechanism and circumstances of the ignition ... remained undetermined and unclear'.
Coroner Martin Fleming issued a prevention of future deaths report calling on Haier (Hoover's parent company), to consider investigating the model – and alleged similar incidents – 'with a view to identifying any recurrent failure modes, alteration to the design, issue of technical service bulletins or a recall or safety campaign'.
Fleming added: 'Of concern is that 1.6m of current Hoover & Candy branded condenser or vented tumble dryers may share this model’s characteristics.'
In its official response, Haier said it had carried out a review of the dryer and found 'no elevated safety risk', as well as 'no systemic safety issue[s]' across its wider range of condenser tumble dryers.
Is the Hoover DX C10DCER-80 being recalled?
As it stands, we have not identified a recall or stop-use notice for the Hoover DX C10DCER-80 condenser tumble dryer.
While some Haier and Hoover models were recalled earlier this year, the DX C10DCER-80 was not among them.
According to Haier, this specific model has not been in active production since the start of 2022, so it concluded it would not be 'appropriate' to halt sales completely.
At the time of writing, Which? is unable to see any DX C10DCER-80 condenser models available to buy from online retailers, but Haier has said that it cannot guarantee that the model won't be listed on reseller sites like eBay.
What to do if you have a Hoover DX C10DCER-80 tumble dryer
Sue Davies, Which? head of consumer protection policy, said:
'Which? previously campaigned for a recall of more than 500,000 fire-risk Whirlpool tumble dryers, and the tragic deaths of Sohaib Ahmed and his daughter Manahal will raise concerns that history is repeating itself.
'The Office for Product Safety and Standards (OPSS) must act urgently to investigate this model and work with Hoover's parent company to make sure no family faces the risk of a fire because of a tumble dryer they have bought in good faith.
'If you own the Hoover tumble dryer DX C10DCER-80, it’s a good idea at this stage to monitor for updates from the OPSS website. The exact fault in this model is not yet known, so it’s safest to avoid using it if possible until more information is available.'
Tumble dryer safety
When used correctly, a tumble dryer can be a safe and convenient addition to your home. But as it produces a lot of heat to dry your clothes, there are steps you can take to make sure you're using it as safely as possible.
Our tumble dryer safety guide explains how to use a tumble dryer safely and the risks you should know about.
What does Haier say?
Haier told Which?:
'We remain deeply saddened by this tragic event and extend our deepest sympathies to the Ahmed family and all those affected.
'We have taken the issues raised in the Coroner's Report very seriously. We have undertaken a detailed review of the issues raised and provided a comprehensive response to the Coroner, which we asked to be, and which has been, published in full. The safety of those who use our products remains our highest priority. The specific model involved has not been subject to a safety campaign, and there is no guidance to stop selling this model.
'We understand that reports of this nature may cause concern for customers. Anyone with questions about their tumble dryer can contact our customer-service team for advice about their specific appliance using the details below.'
Email Haier customer services at product.safety@haier-europe.com or call 0808 178 0516.
What does the regulator say?
The Office for Product Safety and Standards (OPSS) responded to the coroner’s prevention of future deaths report on 7 October 2026, saying it 'remains fully committed to establishing the full extent of any risks associated with condenser and vented tumble dryers, ensuring that businesses meet their legal obligations, and taking whatever regulatory action is necessary to protect consumers and prevent future harm'.
When Which? approached for further comment, the regulator told us that 'it is investigating the company’s compliance with product safety regulations, including evidence relating to this and other tumble dryer models'.
The OPSS added: 'Our thoughts are with the family of Sohaib Ahmed and Manahal Ahmed following this tragic incident. We expect Haier UK to establish the root cause of this fire and ensure the safety of the products it has placed on the UK market. We will continue to hold the company to account.'
Tumble dryer recalls
In December 2025, a safety notice was issued by OPSS as several machines on Haier's production line were at risk of an internal short circuit occurring during use.
The manufacturers affected (Baumatic, Candy, Caple, Haier, Hoover, Iberna, Lamona and Montpellier) initiated a modification programme for products affected by the safety issue, and stated they would visit every home to make them safe.
This was the second attempt at corrective action. The first attempt was halted by OPSS due to concerns that it wasn't making the products completely safe to use.
Find out more on this tumble dryer safety recall.
