Insight article
Financial wellbeing in October 2025
Your regular update on consumer confidence and financial wellbeing
Policy research paper
Warming up to change: Homeowners’ uptake and attitudes towards home energy technology
This report outlines key insights from Which?’s Annual Sustainability Report Series 2025, focusing on homeowners' uptake and attitudes towards heat pumps, solar panels and energy batteries and what these mean for the government plans for home heating.
Insight article
Financial wellbeing in September 2025
Your regular update on consumer confidence and financial wellbeing
Insight article
Broadband companies’ customer service: Who is failing consumers?
Consumer insights into poor customer service in the broadband sector
Insight article
Airline companies’ customer service: Who is failing consumers?
Consumer insights into poor customer service in the airline sector
Insight article
Energy companies’ customer service: Who is failing consumers?
Consumer insights into poor customer service in the energy sector
Insight article
Understanding Consumer and Business Perspectives on Consumer Protection Regulations
How consumer protection regulations can support consumer confidence, fair competition and growth
Insight article
Consumer trust and concerns in November 2024
An update on consumer trust in industries and concern about consumer issues
Policy research paper
Consumer engagement with smart electricity tariffs
How consumers choose and engage with flexible energy use
Policy research paper
Which?’s Annual Sustainability Report Series 2024: Electric Vehicles
Insights into consumers' current sustainable behaviours, attitudes to future changes to their behaviours and the barriers they face in doing so, with a focus on electric vehicles.
Policy research paper
Which?’s Annual Sustainability Report Series 2024: Home insulation and Heating
Insights into consumers' current sustainable behaviours, attitudes to future changes to their behaviours and the barriers they face in doing so, with a focus on home heating (installing a heat pump, improving home insulation and installing solar panels).
Insight article
Supporting consumers to make healthier food choices
An insight into consumers’ experiences of making healthier choices and the actions they think are needed by the government and food businesses to support them
Policy research paper
Consumer harm from poor customer service in the energy and broadband sectors
This report outlines the level of time, emotional and financial harm from energy and broadband providers' poor customer service
Insight article
Consumer trust and concerns in August 2024
An update on consumer trust in industries and concern about consumer issues
Insight article
Financial wellbeing in July 2024
Your regular update on consumer confidence and financial wellbeing
Insight article
Airlines: Where is customer service going wrong?
Consumer insights into poor customer service in the airline sector
Policy research paper
Consumer harm in the insurance claims process
A policy research report exploring consumers' experiences of the insurance claims process
Insight article
Energy: Where is customer service going wrong?
Consumer insights into poor customer service in the energy sector
Insight article
Broadband: Where is customer service going wrong?
Consumer insights into poor customer service in the broadband sector
Insight article
Financial wellbeing in June 2024
Your regular update on consumer confidence and financial wellbeing