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Homebase and Bathstore bathrooms review
Homebase now owns Bathstore, having acquired the specialist bathroom retailer in July 2019 after it fell into administration.
Bathstore is now available exclusively at Homebase, and you can find Bathstore products on the Homebase website and in store.
We've compiled the views of 6,833 people to calculate ratings and scores for Homebase and Bathstore bathrooms, alongside other big brands such as B&Q, Victoria Plum and Wickes.
See how Homebase/Bathstore compares with other brands in the best and worst bathroom brands according to our assessments
Is Homebase/Bathstore a good bathroom retailer?
We asked people about their buying experience with Homebase/Bathstore as a bathroom retailer, awarding overall scores and star ratings.
Which? members can log in to unlock the tables below to see how customers rated Homebase.
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| Homebase/Bathstore as a retailer | |
| Customer score | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableFull Access first month £5, then £11.99 per month, cancel at any time. Already a member? Log in |
| Range of suites | |
| Quality of advice from staff | |
| Ease of delivery | |
| Dealing with problems | |
| Quality of delivery | |
| Value for money | |
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Get instant access to this and all our scores and recommendations
Unlock tableFull Access first month £5, then £11.99 per month, cancel at any time.
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The lowest-scoring retailer got a customer score of 67% in our survey, while the top scorer received 83%.
Homebase/Bathstore bathroom products rated
We also asked owners of Homebase/Bathstore bathroom products what they thought about the quality, durability and value for money.
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| Homebase/Bathstore bathroom products | |
| Customer score | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableFull Access first month £5, then £11.99 per month, cancel at any time. Already a member? Log in |
| Quality of products overall | |
| Quality of finish (e.g. scuffs and marks) | |
| Durability | |
| Value for money | |
Sign up to reveal
Get instant access to this and all our scores and recommendations
Unlock tableFull Access first month £5, then £11.99 per month, cancel at any time.
Already a member? Log in
The company in last place scored 67%, while the company in first place scored 87%.
Homebase/Bathstore bathroom fixtures and fittings
Finally, we asked respondents how they rated individual fixtures and fittings like baths, shower enclosures, sinks and cabinets for Homebase/Bathstore.
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| Homebase/Bathstore bathroom fixtures | ||
| Item | Durability | Quality |
| Bath | ||
| Shower enclosure | ||
| Cabinets | ||
| Sink | ||
| Toilet | ||
| Taps | ||
Several brands scored the full five stars for both quality and durability for its shower enclosures, sinks and toilets.
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Homebase/Bathstore bathroom suites, stores and services
Founded in 1979, Homebase has more than 150 stores across the UK and Ireland, many of which have bathroom showrooms – click the 'Stores' button on the website to find your nearest branch.
Homebase acquired Bathstore in 2019 after it fell into administration. But until mid-2023, the Bathstore website had still been operating separately to the Homebase site, but this has since closed and now redirects to homebase.co.uk.
Many of the baths, toilets, sinks and taps it sells are Bathstore-branded, but it also sells products from other leading brands such as Duravit, as well as from its own Homebase range. You can shop for complete suites or mix and match individual products across different ranges.
Homebase offers a range of electric, mixer and power showers from brands such as Aqualisa and Triton. It also sells shower enclosures, trays and screens, as well as bathroom furniture, paint, tiles and other DIY materials – everything you'd need to assemble and decorate your bathroom.
Although it doesn't offer an installation service, you can book a free virtual or in-store design consultation to guide you through the bathroom planning process. There's also a free online planning tool that you can use to help with your design.
To find out more, visit homebase.co.uk
Use Which? Trusted Traders to find a reliable bathroom installer near you.
Read how to design a bathroom for ideas on creating the perfect space, or for advice on getting a new bathroom at the right price, see how to plan and buy a bathroom suite.