We've surveyed 6,732 people to calculate customer scores for big-name bathroom companies such as B&Q, Homebase, Ikea, Roca, Victoria Plum, Villeroy & Boch and Wickes.
We asked questions and calculated scores and ratings for two key aspects of buying a bathroom:
Some fared better than others. The top, well-known bathroom retailer gained a customer score of 84%; the poorest performer got just 64%
The top-scoring bathroom brands achieved an impressive 87% for their products, while the brand at the bottom of the table got just 65%.
|Retailer||Customer Score||Quality of advice||Range of bathroom suites||Ease of arranging delivery||Dealing with problems||Quality of delivery||Value for Money|
|Better Bathrooms (113)|
|Easy Bathrooms (30)|
The results are based on an online survey of 6,732 members of the Which? Connect panel and members of the public, conducted in June and July 2021. A ‘-’ means that not enough responses to include a star rating. Sample sizes in brackets.
Which? overall customer scores are based on how satisfied customers are with their experience with the bathroom shop overall and whether or not they'd recommend it.
Our star ratings come from separately asking customers to rate the providers for each element on a seven-point scale from very poor to excellent.
You can also use our Trusted Traders search tool below to find reliable local traders.
|Brand||Customer Score||Quality of products overall||Quality of finish (scuffs, marks etc)||Durability||Value for money|
|Armitage Shanks (440)|
|Better Bathrooms (49)|
The results are based on an online survey of 6,732 members of the Which? Connect panel and members of the public, conducted in June and July 2021. Sample sizes in brackets.
As well as rating bathroom retailers and brands, we've put power and electric showers under the Which? spotlight.
We asked more than 3,000 Which? members about the electric or power showers that they own, using their feedback to give major shower brands, such as Mira and Triton, an overall score, plus star ratings.
We also scored each brand for reliability based on how likely its showers are to experience a fault and how quickly any faults crop up (brands are penalised more severely if this happens soon after purchase).
We also put individual electric showers through their paces in the Which? test lab, testing how powerful each model is and whether you could get an unpleasant surprise if someone turning a a tap on elsewhere in the house makes the water temperature rise or fall.
In June and July 2021 we asked 6,732 members of the Which? Connect panel and members of the public about bathrooms they had bought in the past 10 years and their experiences with the company they bought from.
This included rating retailers for the buying process, such as how knowledgeable the staff were and how good they were at dealing with problems, plus the quality and durability of the bathroom itself.
For someone to be able to rate a brand's bathroom overall, they needed to have bought at least three of the following items: taps, bath, toilet, shower enclosure or cabinets. We also asked people to rate these individual components.