Our survey of 3,745 bathroom buyers means that we've been able to rate and rank a wide range of bathroom brands, including B&Q bathrooms, Ideal Standard, Victoria Plum and Soak.
The brand that impressed customers the most got a customer score of 89%, while the poorest lingered nearly 30 percentage points lower with 61%.
We derive our customer scores by asking thousands of people how satisfied they are and whether they would recommend each company's bathroom.
We also ask people to rate important factors, such as quality and value for money, and translate their responses into star ratings – five stars is the best, one star is the worst.
Quality of products overall
Quality of finish (e.g. scuffs and marks)
Value for money
This score and ratings are only for Soak's bathroom products, as opposed to how good Soak is as a retailer.
As well as rating the brands, we asked customers to give us more details on their experiences.
Click through our picture gallery below to see a range of Soak bathrooms across various prices and styles.
Soak is an online-only bathroom specialist. In addition to selling bathrooms fixtures such as toilets, sinks and baths, its accessories include mirrors, lighting and radiators. It doesn't sell tiles or flooring, though.
You can buy bathroom sets or the items individually to mix and match. You can search by style, type, price or size and you can order a printed catalogue online.
As well as vanity units that wrap around fixtures, Soak also sells freestanding storage and wall cabinets, some of which are mirrored.
From modern, futuristic showers to simple mixer showers, Soak offers a range of options. Most are from Soak, but it has a few from well-known shower brand Triton.
It also has a wide range of shower enclosures and screens, whether you want to create a wet-room or a sleek or more traditional-looking bathroom.
As Soak only operates online, it doesn't have any stores or offer an installation service. It does have one showroom at its headquarters in Nuneaton, between Leicester and Birmingham.
There isn't an online planning tool available, but you can get a free design consultation at its one showroom, or ask for advice and assistance over email or by calling its team.