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1 September 2021

Best and worst shops

The best and worst shops in the UK, as voted for by thousands of shoppers – find out where to buy clothes, tech, furniture and more.
HW
Hannah Walsh
Ellie Simmonds

Find out the best places to buy beauty, clothes, furniture, DIY products and more, based on surveys of thousands of shoppers and expert Which? analysis.

The coronavirus pandemic has left many people feeling nervous about being out and about, so it's worth heading straight to the very best shops when you need to buy something - whether that's in-store or online. 

We've surveyed thousands of Which? members and members of the public about their experiences of shopping with some of the country's best-known stores and websites, as well as with lesser-known brands. 

In this guide, we reveal the best shops to go to for clothes, beauty products, DIY supplies, furniture, tech, home appliances and more. 

Only logged-in Which? members can view the ratings in the tables below. Not a member? Join Which? for instant access to our retail tables as well as thousands of product reviews.

Best baby and child shops

Buying a pushchair, cot or child car seat can be a minefield, so it's important to use a retailer who will give you trustworthy advice as well as value for money. 

The store that came top of our table impressed with its easy-to-use website, great aftersales service, prices and product range, scoring five stars out of five on all these measures.

At the bottom of our table, meanwhile, the worst performer got just two stars for the majority of the elements we asked shoppers about, including staff's helpfulness and delivery options.

  • Find out how Smyths Toys, Mamas & Papas, JoJo Maman Bebe and more scored: log in or join Which? to see the results.
Retailer 
Customer score
Product range and availability
Product quality
Staff helpfulness/knowledge
Easy-to-use website/app
Amount of packaging
Delivery
Guarantee offered
Covid measures
Aftersales service and returns
Value for money
Amazon (387)
Argos (384)
Baby and Child Store (165)
Baby Planet (83)
Baby Security (71)

Babymonitors Direct (68)
Bella Baby (79)
Boots (249)
Bugaboo (71)
Cheeky Rascals (66)
Cosatto (70)
Curry's (173)
Direct4Baby.co.uk (72)
George/Asda (260)
Halfords (157)
Huggle.co.uk (55)
Ickle Bubba (54)
John Lewis (179)
Johnston Prams (40)
Joie Baby (72)
JoJo Maman Bebe (91)
Kiddies-Kingdom (45)
Little Angels (95)
Littlewoods (81)
Mamas & Papas (147)
Maxi Cosi (68)
Natural Baby Shower (42)
Next (181)
Online4Baby.com  (81)
Pramcentre.co.uk (41)
Pramworld (46)
Precious Little One (50)
Samuel Johnston (50)
Scandiborn (44)
Silver Cross (67)
Simply Baby (49)
Smyths Toys (171)
The Range (145)
TrendyBaby.co.uk (41)