Bought something recently that suddenly stopped working? Or was your online order left on the doorstep without your permission and stolen? Our advice can help resolve your shopping problems and get money back if things go wrong.

Faulty goods

Do you know your rights if something you buy develops a fault? Goods must be as described, of satisfactory quality and fit for purpose. If not, you could get your money back - our guides can help.

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Online shopping

When you shop online, you are protected under consumer law. Our guides can help you to exercise your consumer rights when buying goods online, if you have a problem with an online order. The Consumer Contracts Regulations gives you online cancellation rights and the Consumer Rights Act protects your right to return a faulty good.

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Delivery rights

If you’ve had a damaged delivery or it didn’t arrive at all, your rights are protected by the Consumer Rights Act and the Consumer Contracts Regulations. Our guides can help you make a complaint.

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Returns & refunds

Under the Consumer Rights Act, you have the right to a return or refund if something you buy is faulty or unfit for purpose. We help you navigate the law so you're not left out of pocket.

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When a company goes into administration it can be confusing as to whether you’ll still be able to use your vouchers. Read our guides to find out the best thing to do with vouchers when a company goes bust.


When you hit the sales - whether it's for half-price clothes or a new TV - your rights are still protected by the Consumer Rights Act. Read our guides to sale shopping to make sure you know your rights.

Special offers

Special offers you see in the supermarket may not always be that special - sometimes costing more than items not on offer. Read our guides to see what to do if you’ve been mis-led by supermarket special offers.

Second-hand goods

If your second-hand goods aren’t what you expected, you may be entitled to a refund. Whether you can get one will depend on who you’ve bought your items from - a trader or an individual. Read our guides to learn more.


All electrical items are sold with a warranty yet retailers also sell extended warranties. But what’s covered and what’s not? Knowing what to expect is important if something goes wrong. Read our guides to find out all you need to know.

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Doorstep selling

Doorstep sellers can be very persuasive but you do have rights if you’ve been mis-sold or simply change your mind after signing a contract. The Consumer Contracts Regulations cover your cancellation rights. Read our guides to find out more.

Pets and vets

Getting a new pet is an exciting time, but it's important to ask the right questions before you pick your new family member and why it can be stressful dealing with vet care and costs.