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Consumer Rights.

Shopping

Bought something recently that suddenly stopped working? Or was your online order left on the doorstep without your permission and stolen? Our advice can help resolve your shopping problems and get money back if things go wrong.

shopping

  1. Faulty goods

    Do you know your rights if something you buy develops a fault? Goods must be as described, of satisfactory quality and fit for purpose. If not, you could get your money back - our guides can help.

    All faulty goods guides

  2. Online shopping

    When you shop online, you are protected under consumer law. Our guides can help you exercise your consumer rights if you have a problem with an online order.

    All online shopping guides

  3. Delivery rights

    If you’ve had a damaged delivery or it didn’t arrive at all, your rights are protected by the Consumer Rights Act and the Consumer Contracts Regulations. Our guides can help you make a complaint.

    All delivery rights guides

  4. Returns & refunds

    Under the Consumer Rights Act, you have the right to a return or refund if something you buy is faulty or unfit for purpose. We help you navigate the law so you're not left out of pocket.

    All returns & refunds guides

  5. Pets and vets

    Getting a new pet is an exciting time, but it's important to ask the right questions before you pick your new family member and why it can be stressful dealing with vet care and costs.

    All pets and vets guides

  6. Vouchers

    When a company goes into administration it can be confusing as to whether you’ll still be able to use your vouchers. Read our guides to find out the best thing to do with vouchers when a company goes bust.

    All vouchers guides

  7. Sales and special offers

    When you hit the sales - whether it's for half-price clothes or a new TV - your rights are still protected by the Consumer Rights Act. Read our guides to sale shopping to make sure you know your rights.

    All sales and special offers guides

  8. Second-hand goods

    If your second-hand goods aren’t what you expected, you may be entitled to a refund. Whether you can get one will depend on who you’ve bought your items from - a trader or an individual. Read our guides to learn more.

    All second-hand goods guides

  9. Warranties

    All electrical items are sold with a warranty yet retailers also sell extended warranties. But what’s covered and what’s not? Knowing what to expect is important if something goes wrong. Read our guides to find out all you need to know.

    All warranties guides

  10. Doorstep selling

    Doorstep sellers can be very persuasive but you do have rights if you’ve been mis-sold or simply change your mind after signing a contract. The Consumer Contracts Regulations cover your cancellation rights. Read our guides to find out more.

    All doorstep selling guides

  11. Product safety

    Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know if a product you own is unsafe or recalled.

    All product safety guides

  12. Pets and vets

    Getting a new pet is an exciting time, but it's important to ask the right questions before you pick your new family member and why it can be stressful dealing with vet care and costs.

    All pets and vets guides