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Shops and websites rated

Best shops and websites for DIY and decorating

By Vicki Crowe

Article 2 of 4

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Shoppers have voted in their thousands to reveal the top shops and websites for DIY and decorating products.

The best DIY shops and decorating stores, as voted for in our exclusive annual survey, will help your DIY projects get off to the best start. Find out which provide a five-star service, and which you should avoid.

B&Q, Homebase, Toolstation and Screwfix are among the big brands included in our surveys, along with smaller shops and websites.

We asked thousands of shoppers to rate their online (June/July 2018) and in-store (January 2018) experiences. That means you can trust our results, because they're based on the opinions of real people who've recently shopped in the stores.

To see how these brands fit into our overall ratings, head to our guides to the best and worst online shops and high street shops.

Which? members can log in now to unlock the scores in the tables below. If you're not a member, join Which? for instant access to this as well as our thousands of product reviews. 

The best websites for DIY and decorating

DIY - online shops rated by their customers  
Brand Product range Price Deliveries Quality Returns process Customer Score
Amazon.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Argos.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
DIY.com (B&Q) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
eBay.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Homebase.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Screwfix.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content  Subscriber only content Subscriber only content
Toolstation.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Wickes.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Wilko.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Using the table
Star ratings: These range from one to five - the more stars the better.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. It doesn't factor in the individual star ratings. (Survey: 10,500 UK members of the public, June 2018)

The best shops for DIY and decorating

DIY shops rated
Shop Range Products Service Store Value for money Customer Score
B&M Home Store Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
B&Q Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Homebase - Bunnings Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
John Lewis Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Poundland Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Poundstretcher Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Range (The) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Robert Dyas Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Poundworld Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Screwfix Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Tesco Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Toolstation Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Wickes Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Wilko Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Table notes:
Star ratings: These range from one to five - the more stars the better
Survey respondents rate shops on the following aspects:
Range: How wide the range of products is and whether they are in stock. Products:  Based on quality of products and how well they last. Service: Based on staff product knowledge, helpfulness, availability and after sales service and returns. Store: Based on ease of finding products, tidiness of store, store environment, queuing time and how child friendly the store is. Pricing: Based on value for money and special offers.
Customer score: Based on overall satisfaction with the shop as a DIY retailer and how likely people are to recommend it to a friend.
Survey: 10,356 UK members of the public, January 2018.
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