Shops and websites rated
Best shops and websites for DIY and decorating
By Vicki Crowe
Article 2 of 5
Homebase, Screwfix and Toolstation go head to head in our search for the best DIY shops.
When you're shopping for decorating kit or tools, the last thing you want is a store where the staff don't know what they're doing or a website that literally fails to deliver.
That's why, each year, we survey thousands of Which? members on their shopping experiences in order to reveal the retailers providing a five-star service and those you should probably avoid.
Our survey respondents have rated DIY and tool retailers from Axminster and Amazon to Wilko and Wickes on range, quality, the ordering and delivery process, and value for money.
We've also combined shoppers' satisfaction and their likelihood to recommend the retailer to a friend to produce a customer score for each shop and website.
Websites compared: best and worst DIY and decorating supplies online shops
|DIY - online shops rated by their customers|
|Brand||Range||Quality||Ease of ordering||Practicality of delivery||Value for money||Customer Score|
Star ratings: These range from one to five - the more stars the better.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. It doesn't factor in the individual star ratings. (Survey: 10,500 UK members of the public, June 2018)
High street shops compared: best and worst DIY and decorating supplies shops
|DIY shops rated|
|Shop||Range||Products||Service||Store||Value for money||Customer Score|
|B&M Home Store|
Star ratings: These range from one to five - the more stars the better
Survey respondents rate shops on the following aspects:
Range: How wide the range of products is and whether they are in stock. Products: Based on quality of products and how well they last. Service: Based on staff product knowledge, helpfulness, availability and after sales service and returns. Store: Based on ease of finding products, tidiness of store, store environment, queuing time and how child friendly the store is. Pricing: Based on value for money and special offers.
Customer score: Based on overall satisfaction with the shop as a DIY retailer and how likely people are to recommend it to a friend.
Survey: 7,784 Which? members, January 2019.