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Shops and websites rated

Best shops and websites for DIY and decorating

By Vicki Crowe

Article 2 of 5

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Homebase, Screwfix and Toolstation go head to head in our search for the best DIY shops.

When you're shopping for decorating kit or tools, the last thing you want is a store where the staff don't know what they're doing or a website that literally fails to deliver. 

That's why, each year, we survey thousands of Which? members on their shopping experiences in order to reveal the retailers providing a five-star service and those you should probably avoid.

Our survey respondents have rated DIY and tool retailers from Axminster and Amazon to Wilko and Wickes on range, quality, the ordering and delivery process, and value for money. 

We've also combined shoppers' satisfaction and their likelihood to recommend the retailer to a friend to produce a customer score for each shop and website.

Which? members can log in now to unlock the scores in the tables below. If you're not a member, join Which? for instant access to this as well as our thousands of product reviews. 

Websites compared: best and worst DIY and decorating supplies online shops

DIY - online shops rated by their customers  
Brand Range Quality Ease of ordering Practicality of delivery Value for money Customer Score
Amazon.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Axminster.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
eBay.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Homebase.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Screwfix.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content  Subscriber only content Subscriber only content
Toolstation.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Wickes.co.uk Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Wilko.com Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Using the table
Star ratings: These range from one to five - the more stars the better.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. It doesn't factor in the individual star ratings. (Survey: 10,500 UK members of the public, June 2018)

 

High street shops compared: best and worst DIY and decorating supplies shops

DIY shops rated
Shop Range Products Service Store Value for money Customer Score
B&M Home Store Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
B&Q Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Brewers Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Homebase/Bunnings Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Robert Dyas Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Screwfix Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
The Range Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Toolstation Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Wickes Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Wilko Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Table notes:
Star ratings: These range from one to five - the more stars the better
Survey respondents rate shops on the following aspects:
Range: How wide the range of products is and whether they are in stock. Products:  Based on quality of products and how well they last. Service: Based on staff product knowledge, helpfulness, availability and after sales service and returns. Store: Based on ease of finding products, tidiness of store, store environment, queuing time and how child friendly the store is. Pricing: Based on value for money and special offers.
Customer score: Based on overall satisfaction with the shop as a DIY retailer and how likely people are to recommend it to a friend.
Survey: 7,784 Which? members, January 2019.
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