Shops and websites rated
Best shops and websites for DIY and decorating
By Vicki Crowe
Article 2 of 4
Shoppers have voted in their thousands to reveal the top shops and websites for DIY and decorating products.
The best DIY shops and decorating stores, as voted for in our exclusive annual survey, will help your DIY projects get off to the best start. Find out which provide a five-star service, and which you should avoid.
B&Q, Homebase, Toolstation and Screwfix are among the big brands included in our surveys, along with smaller shops and websites.
We asked thousands of shoppers to rate their online (June/July 2018) and in-store (January 2018) experiences. That means you can trust our results, because they're based on the opinions of real people who've recently shopped in the stores.
The best websites for DIY and decorating
|DIY - online shops rated by their customers|
|Brand||Product range||Price||Deliveries||Quality||Returns process||Customer Score|
Star ratings: These range from one to five - the more stars the better.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. It doesn't factor in the individual star ratings. (Survey: 10,500 UK members of the public, June 2018)
The best shops for DIY and decorating
|DIY shops rated|
|Shop||Range||Products||Service||Store||Value for money||Customer Score|
|B&M Home Store|
|Homebase - Bunnings|
Star ratings: These range from one to five - the more stars the better
Survey respondents rate shops on the following aspects:
Range: How wide the range of products is and whether they are in stock. Products: Based on quality of products and how well they last. Service: Based on staff product knowledge, helpfulness, availability and after sales service and returns. Store: Based on ease of finding products, tidiness of store, store environment, queuing time and how child friendly the store is. Pricing: Based on value for money and special offers.
Customer score: Based on overall satisfaction with the shop as a DIY retailer and how likely people are to recommend it to a friend.
Survey: 10,356 UK members of the public, January 2018.