Shops and websites rated
Best shops and websites for DIY and decorating
By Vicki Crowe
Article 2 of 4
Homebase, Screwfix and Toolstation go head to head in our search for the best place to buy DIY and decorating products.
The best DIY shops and decorating stores, as voted for in our exclusive annual survey, will help your DIY projects get off to the best start.
B&Q, Homebase, Toolstation and Screwfix are among the big brands included in our surveys, along with smaller shops and websites.
We asked thousands of shoppers to rate their in store and online experiences to find out which provide a five-star service, and which you should avoid.
The best shops for DIY and decorating
|DIY shops rated|
|Shop||Range||Products||Service||Store||Value for money||Customer Score|
|B&M Home Store|
Star ratings: These range from one to five - the more stars the better
Survey respondents rate shops on the following aspects:
Range: How wide the range of products is and whether they are in stock. Products: Based on quality of products and how well they last. Service: Based on staff product knowledge, helpfulness, availability and after sales service and returns. Store: Based on ease of finding products, tidiness of store, store environment, queuing time and how child friendly the store is. Pricing: Based on value for money and special offers.
Customer score: Based on overall satisfaction with the shop as a DIY retailer and how likely people are to recommend it to a friend.
Survey: 7,784 Which? members, January 2019.
The best websites for DIY and decorating
|DIY - online shops rated by their customers|
|Brand||Product range||Price||Deliveries||Quality||Returns process||Customer Score|
Star ratings: These range from one to five - the more stars the better.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. It doesn't factor in the individual star ratings. (Survey: 10,500 UK members of the public, June 2018)