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21 July 2021

John Lewis sofas

John Lewis is known for its great customer service – but does this hold true when you're buying a sofa? Find out what its sofa customers think.
Rachel Christie
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Find out how well John Lewis scored in our 2019 sofa shop survey of more than 5,700 Which? members. 

What do John Lewis customers really think of its range of sofas, delivery service and returns policy, and how does the department store compare to big sofa names DFS, Ikea and Furniture Village for sofa range and value for money?

Which? members can log in now to unlock the tables below and find out. 

If you're not yet a Which? member, you can join Which? to see how John Lewis did in our survey, plus reviews of thousands of products, from mattresses to carpets.

In our survey, we asked people how satisfied they are with John Lewis as a place to buy a sofa and whether they would recommend it to a friend. We combined these to create an overall customer score. 

We also asked customers to rate specific elements of John Lewis's sofa service, including value for money and quality.

Log in or join Which? to unlock John Lewis's ratings.

John Lewis customer satisfaction survey ratings
Sofa arriving on time
Ease of arranging delivery
Product quality
Range of sofas
Value for money

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