29th July 2021
Find out how well John Lewis scored in our 2019 sofa shop survey of more than 5,700 Which? members.
What do John Lewis customers really think of its range of sofas, delivery service and returns policy, and how does the department store compare to big sofa names DFS, Ikea and Furniture Village for sofa range and value for money?
In our survey, we asked people how satisfied they are with John Lewis as a place to buy a sofa and whether they would recommend it to a friend. We combined these to create an overall customer score.
We also asked customers to rate specific elements of John Lewis's sofa service, including value for money and quality.
John Lewis customer satisfaction survey ratings
Sofa arriving on time
Ease of arranging delivery
Range of sofas
Value for money
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We test products in the way you use them, looking at quality and ease of use without being bamboozled by manufacturers' claims.
Which? is unbiased – we buy every product we test.