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Home & garden.

6 September 2021

John Lewis sofas

John Lewis is known for its great customer service – but does this hold true when you're buying a sofa? Find out what its sofa customers think.
Which? Team

Find out how well John Lewis scored in our 2021 sofa shop survey of more than 2,900 Which? members. 

What do John Lewis customers really think of its range of sofas, delivery service and returns policy, and how does the department store compare to big sofa names DFS, Ikea and Furniture Village for sofa range and value for money?

Which? members can log in now to unlock the tables below and find out. 

If you're not yet a Which? member, you can join Which? to see how John Lewis did in our survey, plus reviews of thousands of products, from mattresses to carpets.

In our survey, we asked 2,932 people how satisfied they are with John Lewis as a place to buy a sofa and whether they would recommend it to a friend. We combined these to create an overall customer score.

We also asked customers to rate specific elements of John Lewis's sofa service, including value for money and quality.

Log in or join Which? to unlock John Lewis's ratings.

John Lewis customer satisfaction survey ratings
Customer service
Sofa quality
Range of sofas
Ease of arranging delivery
Sofa arriving on time
Value for money

Which? sofa shop reviews

At Which?, all our reviews are independent and impartial. We gather the data for all our sofa shop reviews by surveying Which? members to find out what real people really think about their sofas and their shopping experience.

Ready to become a member? Join Which? today.