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1 October 2020

Best stairlift brands

Which is the best stairlift brand, and are the larger companies necessarily the best? As well as big names Acorn, Handicare and Stannah, we asked owners to rate smaller brands on quality, value for money and more.
Stairlift in use_8 438010
JP
Joanna Pearl

We surveyed 888 people who had got a stairlift for themselves or someone else in the past 10 years, three quarters of whom had acquired their stairlift in the past five years. 

We included people who had bought their stairlift privately from companies such as Stannah, Acorn (including Brooks and Bison Bede), Handicare (including Minivator and Companion) and those who got one from the council. 

We also asked customers who had bought smaller brands including Bespoke Stairlifts, MediTek and Thyssenkrupp to rate their experience.

We also included people who had bought from independent mobility shops and authorised dealers. Our smaller brands often sell through authorised dealers and independents.

Based on what they told us, we've created unique customer scores for each of the major brands, as well as average prices and star ratings for value for money, quality, reliability and more in the table below.

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Best and worst stairlift brands
Stairlift brand Reliability Ease of use Comfort Quality Look Safety Value for money Average price for a new stairlift Overall score
   - £4,222 80%
   - £3,942 75%
£2,922 73%
£3,472 72%
£3,250 68%
£3,654

 

67%

 

Table notes: The customer score combines customers’ overall satisfaction with their likelihood to recommend, and is not directly linked to the star ratings. '-' indicates no score. Sample sizes: Acorn (299), Bespoke (49), Handicare (115), MediTek (35), Stannah (297), Thyssenkrupp (34). Survey conducted in May 2020.

Stairlift prices

A stairlift for a simple straight staircase could cost from £2,000, but if you're looking at a curved or long staircase, prices can go as high as £6,000 or more. In our survey, the average price paid for a straight stairlift was £2,845 and £4,217 for a curved one.

A quarter (27%) of our respondents acquired their stairlift second-hand or reconditioned and, unsurprisingly, they paid less – an average of £2,802, compared with £3,501 for a new stairlift.

We've found that the price paid does differ between brands, with an average £3,035 cost for a new stairlift for the cheapest brand (Handicare) compared with £3,733 for the most expensive (Stannah) – a £698, or 19%, difference.

Around two thirds of people who had bought a new stairlift said that they'd successfully negotiated a lower price than the amount they'd initially been quoted, 25% of those having additional features or services thrown in.

This varied across brands, with around four in 10 (44%) of those buying one brand of stairlift reporting that they had successfully negotiated cost reductions.

Detailed stairlift brand comparison

Logged-in members can find out more about the different stairlift brands pricing and sales tactics, including:

  • what price discounts customers were able to negotiate
  • what to factor in for additional costs, such as repairs and servicing
  • what warranties are offered and what they include
  • how customers rate their brand of stairlift including reliability, quality and comfort
  • how customers rate their stairlift retailer's advice and information, aftercare, and dealing with questions or complaints.

To unlock this information, and much more, join Which? today.