Which washing machine brand?
Best washing machine brands for 2020
By Matt Stevens
Article 2 of 12
At Which?, we've been testing washing machines since the 1950s. Along the way, we've developed an unrivalled understanding of the strengths and weaknesses of each brand.
Currently, each machine we get our hands on spends at least four weeks being assessed in the Which? test lab to give us the results we need to produce our in-depth washing machine reviews. We test how well they wash, how thoroughly they rinse away detergent and how efficiently they spin water from the clothes. And we carry out more than 50 ease-of-use assessments to determine which machines will be a dream to live with and which ones will be a nightmare.
Washing machine brands rated
We’ve brought together everything we know about each washing machine brand, including recent tests for individual models and owners' feedback from our Which? survey, so you can see straight away which brands are best.
For each brand, you can find out:
- Average washing machine test score – how good each brand’s washing machines are overall, based on models tested between 2015 and 2019.
- How reliable the brand is – we ask washing machine owners to tell us about any problems they’ve had with their machines, and we use this data to assess how likely or otherwise each brand’s washing machines are to let you down.
- How owners rate the brand – how satisfied owners are with their brand of washing machine, and whether they would recommend it to a friend. Brands are given a customer score based on this.
- Our verdict – we tell you, in a nutshell, what we think of the brand.
Best vs worst average brand scores
There can be a huge difference between a good-quality washing machine manufacturer and one to avoid. This is clear when you compare the average ratings for the best and worst brands in our tests, for reliability and for customer satisfaction.
All the well-known washing machine brands feature in our tables, so whether you fancy splashing out on a Bosch, a Miele or a Zanussi, find out first what owners of these brands really think of them.
Here’s our preview of how the washing machine brands stack up against each other:
|Brand name||Average test score||Reliability score||How owners rate this brand|
|You won't find many washing machines from this brand on our site, but the two we've tested recently are excellent. And what's more, they come with an excellent reliability record and a vote of confidence from owners.|
|This brand's washing machines have an impressive reliability score and, despite their low £350 average price, they punch above their weight and many are outstanding washing machines.|
|These washing machines often do very well in our tests – almost all of the machines we've recently tested are Best Buys and we have no Don't Buys. They have a good reliability record, owners like them and you don't have to break the bank to buy a good one, with Best Buys available for less than £400.|
|At the time of writing, every washing machine from this brand is a Best Buy on our site. Customers love the washing machines produced by this brand, even though they can be a bit pricey. And clothes washing performance across dozens of machines can't really be matched.|
|These washing machines do a good job of washing clothes. With a high average test score and 11 Best Buys on our site at the time of writing, customers like them and tell us they're good value for money. Reliability is good and, reassuringly, there are no Don't Buy washing machines from this brand on our site.|
|Washing machines from this brand are popular among Which? members and they do very well in our tests. The models we've tested have a high ratio of Best Buys, as clothes tend to get a good clean and its machines are easy to use. There are five to choose from on our site right now and every one is a Best Buy.|
|This brand's washing machines are a worthwhile investment. Its machines do a good job of washing clothes, with eight Best Buys on our site at the moment. Reliability of this brand is excellent and the highest-scoring machine on our site is made by this company.|
|Everything we know about washing machines tells us that you won't go far wrong if you buy one from this brand. All of the models we've recently tested are excellent Best Buys, the brand has a good reliability record and owners like them.|
|This brand's washing machines are affordable and there are plenty to choose from – more than 30 on our site. A handful are certainly good enough to be Best Buys but we ha've found some Don't Buys. Customers rate this brand highly and reliability is good.|
|Almost all of the washing machines we've tested from this brand are Best Buys, with many featuring interesting and helpful tech to make wash-day easier. Test scores are high, reliability is very good and owners like them.|
|There are more than 30 washing machine reviews from this brand on our site right now. Overall, they're a bit of a mixed bag - a handful are bad enough at washing clothes to be Don't Buys but just as many score highly in our tests.|
|Low prices and indifferent clothes washing define this brand's washing machines. There are more than 10 on our site but none did well enough in our washing, rinsing and spinning tests to score highly enough to become a Best Buy.|
|There are reviews for more than 30 washing machines from this brand on our site, and we've been left under whelmed with most of the machines we've seen. This brand makes affordable washing machines with roomy drums and an interesting array of wash-day tech. But wash performance is generally no better than average, and reliability is poor.|
Table notes Reliability ratings based on responses to a Which? member survey of 4,073 washing machine owners in October 2019 and user feedback on members' experiences of the brand that they own. The star ratings show how each brand's reliability score compares to other washing machine brands. Table last updated December 2019. How owners rate this brand: The customer score reflects owner satisfaction and how likely owners are to recommend this brand.|
Sample sizes Reliability scores based on 4,073 responses from Which? members who own a washing machine.
Choosing the best washing machine
A brilliant washing machine doesn't just wash clothes well. It needs to be a model you can rely on and, ideally, one you would be happy to recommend to a friend.
The washing machine brand at the top of our chart ticks all these boxes as well as having a number of Best Buy washing machines. And the difference between the best and the worst brands in terms of scores achieved in our tests is striking, with the best washing machine brand scoring 26 percentage points more on average in our lab tests.
90% the score achieved by the best washing machine brand for reliability.
In our verdict on each brand, we've pulled together everything we know about the brand, be it a pricey Miele, a mid-range Bosch or a much cheaper Zanussi machine, to quickly pass on the critical information you need to know when considering a purchase. In all, you'll find our verdict on a dozen brands of washing machine ,including AEG, Beko, Bosch, John Lewis, LG and Samsung.
The reliability scores in the table above are based on feedback from more than 4,700 Which? members who told us about any and all problems they've had with the washing machines they own. The fewer problems they've had, the higher the score for reliability. We've also included customer score, which reflects how happy people are with their chosen brand of washing machine and whether they would be likely to recommend it to someone else.
How we calculate the best and worst washing machine brands
We've collated all of our washing machine test results, to bring you an at-a-glance guide to the best and worst washing machine brands. We’ve also added our unique reliability ratings and customer scores, taken straight from our latest survey of thousands of washing machine owners, so you can get a clear picture of how the different brands compare.
We work out our washing machine reliability ratings and scores by asking owners about the problems they've faced since buying their machines. The greater the number of problems and the more severe the problems, the lower the reliability score for the brand. We base our reliability scores on products up to 10 years old.
The Which? customer score is based on how satisfied owners are with their machines and whether they would recommend the brand to a friend.
Which? Best Buy washing machines
Once you’ve narrowed down the brands worth buying, head to our list of the best washing machines to pick a model that washes, rinses and spin-dries clothes brilliantly.
More top washing machine buying tips
If you're just looking for a simple washing machine that washes well and won't break the bank, you'll be able to find a selection to choose from among our Best Buy washing machines. And if you're looking for a little more from your machine, such as the ability to set it and monitor it from your smartphone or a super-fast 1,600rpm spin, there are also plenty to choose from that have been through the rigours of our lab tests and that will do a splendid job on wash day.
If you're unsure which way to turn, use our advice to buy the best washing machine.