Each affected passenger can claim compensation for flight delays and cancellations, as long as there are no extraordinary circumstances.
We'll just need a few contact details and information about your flight, to create a compensation claim letter that you can send to your airline.
Before starting you'll need to know your flight number and a copy of your tickets or any proof of purchase.
Did your flight arrive or depart from a UK airport?
What was the flight's scheduled departure time?
Enter your scheduled departure time using the 24 hour time format. Eg. 21:00
What was the flight's scheduled arrival time?
Enter your scheduled arrival time using the 24 hour time format. Eg. 21:00
Was the flight delayed or cancelled?
How long before your flight was due to depart were you told it was cancelled?
Did you depart earlier or arrive later than your original scheduled flight?
How much earlier did you leave than your scheduled departure time?
How late were you arriving at your destination airport?
How many people are you claiming on behalf of?
Enter 1 for just yourself
Please check your inbox, as your email could take up to 15 minutes to arrive. If it takes longer, don’t forget
to check your spam folder.
Share the flight delay & cancellation tool
Know your rights
Visit the Consumer Rights site for simple ways to solve everyday problems:
We will process your details in accordance with our Privacy Notice
*The Which? Group comprises Which? Limited, Which? Financial Services and The Consumers' Association
Sorry, you're not entitled to compensation
Because you were delayed by less than 3 hours you aren't entitled to make a compensation claim. To find out more check our guides to your flight rights.
You’re not entitled to compensation under EU law, as you were given more than 14 days notice of the cancellation your airliner. But you still need to be looked after by your airline - use our guide to find out more.
Sorry, you're not entitled to compensation as your new departure is too close to your original departure time.
We can only help those affected by delays flying in or out of the UK.
If you're travelling with an airline based in the EU or with a non-EU based airline flying from an EU airport, you're protected by the Denied Boarding Regulation. You can still use our advice and free template letter to make a claim.
If you're travelling with a non-EU based airline flying from a non-EU destination, the airline doesn't have the same duty to look after you. But you can check the airline's Condition of Carriage to see what compensation you are entitled to.