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Which? Council

The Council is responsible for achieving our charitable mission and ensuring the continued success of Which? 

The Council is the management body of the Consumers’ Association, setting strategy and policy and providing oversight of the organisation.

You can read more about the current Which? Council of Trustees below and find out more about the trustee appointment process here.

Which? Council

Sam has been Chair of Voluntary Service Overseas since November 2018 (Vice Chair from November 2014) and of CILEx Regulation since November 2015. He is also a member of the independent advisory group for Marston Holdings Limited, a judicial services company. From April 2014 to April 2020, Sam was also senior independent director at the Advertising Standards Authority. From 2010 to 2014, he was the chief executive of the Charity Commission. Prior to that Sam was the executive chair of the newly formed Electoral Commission. He has also acted as interim chief executive for the Electoral Reform Society, Shelter and Bell Education Trust. Sam’s earlier roles include that of director general of the British Red Cross and managing director at the BBC World Service, where he also spent his early career. Sam joined the Council in January 2020.

Shirley Bailey-Wood is director of Information Solutions at BSI Standards Limited. She joined BSI in 2004 as operations director for its standards division, and was director of publishing from 2011 to 2014. Her previous positions include vice president of chemistry and pharmaceuticals for Thomson Scientific and European sales and marketing director for Maxwell Communications. Shirley was awarded an MBE in 2012 for services to the knowledge economy. She joined the Council in January 2016.

Until December 2019 Caroline was group head of human resources at KBL European Private Bankers, responsible for a group of private banks in eight European countries. With more than 30 years’ experience in HR, she has held roles at ABN AMRO, ING and Hermes Investment Management. Her responsibilities have included the HR aspects of mergers and acquisitions, regulatory interpretation and application, and developing cultural change to ensure compliance in the financial sector. Caroline joined the Council in September 2017.

Dorothy is a partner and global board member at Finsbury, a global strategic communications consultancy, where she leads global marketing. Dorothy has advised clients in a variety of sectors including consumer, natural resources, financial services, transportation and capital goods to enhance their visibility and purpose through campaign based action and digital strategies. Dorothy is the Chair of trustees and president of London (UK) Chapter of The Links, Inc., supporting women and youth from disadvantaged communities, and is a director of Post Holdings, a U.S. consumer packaged goods company. Dorothy began her career at Goldman Sachs where she worked in the Firmwide Strategy Group and Natural Resources Group. Dorothy joined the Council in December 2019.

Christine is a solicitor with commercial expertise and experience of professional regulation including legal services, health and education. Christine has been associate director of Regulation Development and Impact at the Office of Qualifications and Examinations Regulation (Ofqual) since 2015, and is also an adjudicator at the Solicitors Regulation Authority. She was previously a member of the Academy for Healthcare Science Regulation Council. Christine joined the Council in November 2018.

Harry is EY’s UK and Ireland chief innovation officer, responsible for ensuring EY uses digital technologies to support its clients’ transformations. Previously, he was managing partner of their Advisory business. Harry has also worked for Capgemini, Anderson Consulting, NETG Applied Learning and Sema Group and has over 25 years’ consulting experience helping organisations make major changes involving strategy, process, people and IT. Harry is a trustee of the STEM Skills trust, Chair of the Employers Network for Equality and Inclusion, and a member of the Court of Governors of the University of Arts, where he also chairs the Finance Committee. Harry joined the Council in December 2019.

Donald Grant is a chartered engineer and director (Estates) at the Houses of Parliament. He has more than 20 years of commercial and strategic experience and ran his own digital communications business. Donald has been involved in voluntary groups for many years, and is vice chair of the Glasgow Airport Users' Consultative Committee. Until 2019 he was a STEM ambassador, promoting science, technology, engineering and maths to young people. Donald joined the Council in January 2016.

Sharon has focussed her career on health and social care and consumer representation. Sharon is chair of both the social enterprise Public Voice, which focuses on user engagement, and of Healthwatch Haringey, and is also a trustee of the Bernie Grant Arts Centre Partnership. She was chair of the former Commission for Patient and Publc Involvement in Health, and subsequently the passenger watchdog London Travelwatch. She has also served as a consumer representative at the Foods Standards Agency, and chaired the Haringey Citizens Advice Bureau for several years. Sharon was awarded an OBE in 2014 for services to the community and arts. Sharon joined the Council in February 2018.

Mélanie Griffiths started her career in management consulting, working for Accenture and then Deloitte, where she was seconded to Barclays to help develop and implement an approach to "Treating Customers Fairly". Mélanie has built a career over fifteen years at JP Morgan & Chase where she is currently an Executive Director advising clients on investments, credit and estate planning. She is an affiliate of the Chartered Institute for Securities and Investments, is regulated by the Financial Conduct Authority and holds a number of professional qualifications. Mélanie joined the Council in November 2019.

Peter Shears was professor of consumer law and policy at Plymouth Law School, Plymouth University until his retirement in June 2017, when he was appointed emeritus professor. He has held a number of consumer-related appointments, including on the National Consumer Federation Legislation Committee, the Consumer Direct National Support Team, and as president of the Plymouth Consumer Group. Peter joined the Council on 7 February 2012.

Richard is a chartered mechanical engineer, and contract manager at The Dow Chemical Company. Throughout his career within the Dow group he has held a range of leadership roles with global responsibility in manufacturing, research and development, supply chain, sales and purchasing. Richard is an elected member of two solar cooperative schemes and has contributed to several patent applications in solar panel manufacturing and fabric coating systems. He is also fellow of the Institute of Mechanical Engineers. Richard has held trustee, council, audit and risk committee and investigation panel positions. Richard joined the Council in November 2019.

Jonathan Thompson is chief executive of Digital UK, the not-for-profit organisation responsible for the operation and strategic development of Freeview. Previously, Jonathan worked in the office of the chairman at Daily Mail and General Trust plc, advising on group strategy. He is a former director of strategy of both media regulator Ofcom and Channel 4. Between 2007 and 2010 Jonathan was also a non-executive director of Which? Limited. Jonathan joined the Council in December 2015.

Charles is an experienced corporate lawyer. He retired from Fladgate LLP in 2018 after seven years as their Chair and continues to work with them in a consultancy capacity, supporting client relationships and performing an ambassadorial role. During his career, Charles has acted for major public companies and institutions, including several in the insurance sector, as well as private companies and professional partnerships. He has been a specialist in corporate matters, including corporate governance, consumer and regulatory issues, since training with one of Fladgate’s predecessor firms in 1977 and has developed a wide ranging practice over more than 40 years. Charles joined the Council in April 2019.

David is a qualified chartered management accountant. He has been a non-executive director of the Hinckley & Rugby Building Society since 2015 and is chair of its Audit and Compliance Committee. He was recently appointed senior independent director. David has held finance director roles at Express Diaries and National Express Group and, more recently, non-executive director roles at Lincolnshire Community Health Services NHS Trust and Market Harborough Building Society. He has chaired board committees across multiple sectors. David joined the Council in December 2018.

Brian is a chartered engineer and until 2004 was a senior manager for a commercial engineering company. He has served and represented consumers on many tribunals and professional standards panels. He is the consumer representative on the Heathrow Community Engagement Board and a trustee of the Research Institute for Disabled Consumers. Brian previously served as a Council member from 1986 to 1989, 1991 to 2010 and 2011 to 2014 and was chair of Council from 1994 to 2007. He was also a director of Which? Limited from 1992 to 2007. Brian re-joined the Council in January 2017.