I keep getting unwanted calls and text messages, what can I do?
If you’re being continuously bothered by nuisance calls and texts, there are things you can do to put a stop to it. Find out where and how to complain here.
Put an end to nuisance calls
There are two types of nuisance calls – silent calls and unwanted marketing calls.
It’s important to make the distinction because regulator Ofcom deals with silent calls while the Telephone Preference Service (TPS) deals with marketing calls.
In addition, some consumers have reported getting calls from fraudsters pretending to be from the TPS and asking them to pay to register.
Dealing with spam texts
Spam text messaging is also on the increase especially messages about debt management, accident claims and mis-sold Payment Protection Insurance (PPI).
Sending nuisance text messages is illegal so if you're receiving spam texts you should also report this to the ICO. There are steps you can take to stop receiving spam text messages.
Landline call blocking services
Phone companies offer a number of services that can help protect against nuisance calls.
Some of these services are free, and for some of them, monthly charges can apply and may vary depending on what package you have signed up to.
Services include caller display, which shows you the number of the person calling; incoming call blocking, which prevents selected numbers from getting through; and last caller identification - or 1471.
We campaigned to call time on nuisance calls & texts.
We called for a tough new approach from government, with regulators given new powers to police and punish companies that break the rules.
Thanks to your support, we convinced the government to lower the threshold for the ICO to take action against cold calling firms and new regulations to let Ofcom and the ICO share information on rogue companies.
Join our campaign & help us reach 600,000 signatures
We're campaigning to call time on nuisance calls and texts. We're calling on the Government, Regulators, and Businesses to take action to protect people from unwanted callers. We also want you to have more control over how your personal data is used.