Most retailers are updating or extending their returns policies while stores are closed.
John Lewis, for example, is allowing you to return items 28 days after their stores re-open, while M&S asks that you wait to return non-essential items when their stores are back open.
Check in with the retailer you purchased from to see what their updated policy is.
The most important statutory rights for returning your shopping comes from two pieces of legislation - the Consumer Rights Act 2015 and the Consumer Contracts Regulations.
These two regulations cover the return of unwanted goods bought online and your right to return faulty goods bought online or from a store.
If you can understand your statutory rights in these two areas, it'll put you in a better position for getting your money back.
Returning unwanted items you purchased in a shop isn't an automatic right - you'll have to check the returns policy of the store. But the retailer must stick to what is said in it.
The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods.
You then have a further 14 days from the date you notify the retailer that you'd like to cancel your order to return the goods to them.
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You have the legal right to a refund if you return your faulty good within 30 days of receiving it, regardless of what the store's return policy says.
If you don't reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, you'll need to give the retailer a chance to make a repair or replacement. If that's unsuccessful, you can then ask for a refund.
After the first six months, the burden of proof switches to you to prove the fault you've found was present at the time you purchased the goods in store or first took ownership of it if you bought it online.
The law does not detail how consumers can prove a fault was present at purchase, which can make it problematic when you’re asked to do so.
The good news is that most retailers choose to provide a 'goodwill' returns policy offering an exchange, refund or credit note for most returns.
You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy.
It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it.
Returns policies are usually displayed on receipts, on signs in store and online. You can also ring the shop's customer services line to find out its returns policy.
Most retailers impose time limits for returning non-faulty products, such as 28 days, but many extend around Christmas for example, so you might have more time than you think to return an unwanted product.
Most retailers have policies which stipulate that they will accept non-faulty returns, as long as items are unused and in perfect condition with their undamaged original packaging.
But there are some returns exceptions worth knowing about.
Depending on a retailer’s returns policy some will only exchange or give you a credit note, while others will give you a refund. But all shops usually require a few key things.
If you simply change your mind, the retailer has no legal obligation to give you your money back, should you return an item without a receipt. However, many stores will offer an exchange or credit note, so its always worth asking.
The retailer's returns policy may state that customers will only receive a credit note or vouchers, but this should only apply where the item is unwanted. The seller’s returns policy can't require customers to take vouchers where an item has been returned because it is faulty.