Find simple ways to solve your everyday consumer problems
Make a claim
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Make a PPI claim
Keep all of your compensation, and send your PPI claim direct to your provider. Choose the provider you want to claim against.
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Make a faulty goods complaint
You could be entitled to a repair, replacement or a refund even if the product is out of warranty, answer some simple questions and Which? can help you start your complaint for free
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Letter to claim flight delay compensation
If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
Know your rights
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Consumer Rights Act 2015
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services.
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Consumer Contracts Regulations
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
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General Data Protection Regulation (GDPR)
GDPR is in UK law as the Data Protection Act 2018. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.
Latest consumer rights news
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Microsoft email hack: what you need to know
Some people who use email addresses managed by Microsoft have had their inboxes hacked. Find out your rights.
15 Apr 2019 -
Which? calls for product safety shake-up to tackle flood of dangerous products
The UK could be flooded with a rising tide of unsafe toys, cars and white goods if the Government does not reform the system. Which? calls for the already failing consumer enforcement system to have a major shake up.
14 Apr 2019 -
Train pain and flight strikes: are you prepared for Easter travel disruption?
If your flight is delayed or cancelled this Easter, you could be owed compensation. If your train journey is disrupted, you could get money back.
11 Apr 2019