Find simple ways to solve your everyday consumer problems
Make a claim
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Make a PPI claim
Keep all of your compensation, and send your PPI claim direct to your provider. Choose the provider you want to claim against.
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Make a faulty goods complaint
You could be entitled to a repair, replacement or a refund even if the product is out of warranty, answer some simple questions and Which? can help you start your complaint for free
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Letter to claim flight delay compensation
If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
Know your rights
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Consumer Rights Act 2015
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services.
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Consumer Contracts Regulations
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
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General Data Protection Regulation (GDPR)
GDPR is in UK law as the Data Protection Act 2018. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.
Latest consumer rights news
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Used and abused? One in three have problems with second-hand cars
One in three people who’ve owned a second-hand car have had problems with their vehicles – 6% of those had problems so bad their car wouldn’t even start Of those...
20 Jul 2018 -
More online retailers step up to clarify return rights following Which? investigation
Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.
20 Jul 2018 -
Train companies will soon be held to account by new complaints process
If frustrated train passengers aren't happy with the outcome of their complaints, from November they can take it to a free-to-use ombudsman service.
17 Jul 2018