Find simple ways to solve your everyday consumer problems
Make a claim
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Make a faulty goods complaint
You could be entitled to a repair, replacement or a refund even if the product is out of warranty, answer some simple questions and Which? can help you start your complaint for free
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Letter to claim flight delay compensation
If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
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Make a delivery complaint
If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund.
Know your rights
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Consumer Rights Act 2015
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services.
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Consumer Contracts Regulations
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
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General Data Protection Regulation (GDPR)
GDPR is in UK law as the Data Protection Act 2018. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.
Latest consumer rights news
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Three reasons you should report potholes
If you report a pothole, it could increase the chances of a successful pothole damage claim. But is it worth the effort of reporting? We reveal why you should report potholes.
07 Sep 2019 -
Social influencer ads still not clear enough
Social media users are still struggling to tell when influencers and celebrities are posting ads, according to a report teleased today. The Advertising Standards Authority (ASA) said its study into...
05 Sep 2019 -
Ryanair pilots’ strike – what it means for affected passengers
UK Ryanair pilots are on a two-day strike today and tomorrow (22 and 23 August), as well as from 2 to 4 September. We explains your rights when there's a strike.
22 Aug 2019