Find simple ways to solve your everyday consumer problems
Know your returns rights
Whether faulty or undamaged, sometimes you need to return an item. Know your shopping returns rights.
Civil Aviation Authority takes action against five airlines for failing to compensate delayed passengers.22 Feb 2017
The retail sector has topped the customer dissatisfaction chart for known complaints according to the Ombusman Services' fourth annual Consumer Action Monitor.16 Feb 2017
Long-term issues have resulted in ‘high levels of disillusionment’, a report by dispute resolution organisation Ombudsman Services found.15 Feb 2017
Every couple’s hope on Valentine’s Day is for things to go smoothly. But if the surprise will be for all the wrong reasons, you want to fix things – fast.10 Feb 2017
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
Letter to reclaim PPI for free
Reclaiming Payment Protection Insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.