Find simple ways to solve your everyday consumer problems

Make a claim

  • Make a PPI claim

    Keep all of your compensation, and send your PPI claim direct to your provider. Choose the provider you want to claim against.

  • Make a delivery complaint

    If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund.

  • Make a faulty goods complaint

    You could be entitled to a repair, replacement or a refund even if the product is out of warranty, answer some simple questions and Which? can help you start your complaint for free

Know your rights

  • Consumer Rights Act 2015

    The Consumer Rights Act became law on 1 October 2015. This guide explains what it means for you when buying goods or services.

  • Consumer Contracts Regulations

    The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.

  • Data Protection Act

    The Data Protection Act gives you the right to know what information companies hold on you and how they can use it. It also sets out rules about the way companies handle your personal data.

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