Find simple ways to solve your everyday consumer problems

Make a claim

  • Make a faulty goods complaint

    You could be entitled to a repair, replacement or a refund, answer some simple questions and Which? can help you start your complaint for free. First, what do you want to return? 

  • Letter to claim flight delay compensation

    If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.

  • Make a delivery complaint

    If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund.

Know your rights

  • Consumer Rights Act 2015

    The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services.

  • Consumer Contracts Regulations

    The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.

  • Data Protection Act 2018 (GDPR)

    The Data Protection Act 2018 brought the EU's General Data Protection Regulation (GDPR) into UK law. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.

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