Got a faulty product?
Get a refund, replacement or repair
Consumer Rights.
Consumer Rights
Having problems with something you bought? Or maybe your flight has been delayed or train cancelled? Whatever the problem, we can help.
Make a claim
Make a delivery complaint
If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund.
Read MoreLetter to claim flight delay compensation
If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
Read moreMake a faulty goods complaint
You could be entitled to a repair, replacement or a refund, answer some simple questions and Which? can help you start your complaint for free. First, what do you want to return?
Read moreKnow Your Rights
Consumer Rights
