Find simple ways to solve your everyday consumer problems
Make a claim
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Make a faulty goods complaint
You could be entitled to a repair, replacement or a refund even if the product is out of warranty, answer some simple questions and Which? can help you start your complaint for free
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Letter to claim flight delay compensation
If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
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Make a delivery complaint
If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund.
Know your rights
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Consumer Rights Act 2015
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services.
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Consumer Contracts Regulations
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
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General Data Protection Regulation (GDPR)
GDPR is in UK law as the Data Protection Act 2018. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.
Latest consumer rights news
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What happens if Thomas Cook goes bust?
With thousands of holidaymakers abroad and many booked to travel with Thomas Cook in the upcoming months, we explain your rights if it goes into administration.
20 Sep 2019 -
British Airways and Ryanair pilot strikes – what you need to know if your flight is affected
British Airways and Ryanair UK pilot strikes are set to disrupt travelling passengers this September, with fresh strike action planned. Don't get caught out - Which? explains what you need to know about getting compensation for disrupted travel.
16 Sep 2019 -
Three reasons you should report potholes
If you report a pothole, it could increase the chances of a successful pothole damage claim. But is it worth the effort of reporting? We reveal why you should report potholes.
07 Sep 2019