Find simple ways to solve your everyday consumer problems
Make a claim
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Make a faulty goods complaint
You could be entitled to a repair, replacement or a refund, answer some simple questions and Which? can help you start your complaint for free. First, what do you want to return?
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Letter to claim flight delay compensation
If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
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Make a delivery complaint
If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund.
Know your rights
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Consumer Rights Act 2015
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services.
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Consumer Contracts Regulations
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
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Data Protection Act 2018 (GDPR)
The Data Protection Act 2018 brought the EU's General Data Protection Regulation (GDPR) into UK law. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.
Latest consumer rights news
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Which? gives consumers a say in post-Brexit trade deals
Which?'s new National Conversation on Trade will bring together people from all walks of life from from across the country to talk about what they want from post-Brexit trade deals.
03 Aug 2020 -
Now the gym is open again, can I quit?
Major gyms will resume payments automatically from Saturday 25 July, meaning members who don’t want to return must act fast.
23 Jul 2020 -
Viagogo customers face fight to get cancelled and postponed event refunds
Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? has found. Viagogo’s website states that customers are only entitled to...
22 Jul 2020