Find simple ways to solve your everyday consumer problems
Make a claim
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Make a faulty goods complaint
You could be entitled to a repair, replacement or a refund, answer some simple questions and Which? can help you start your complaint for free. First, what do you want to return?
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Letter to claim flight delay compensation
If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
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Make a delivery complaint
If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund.
Know your rights
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Consumer Rights Act 2015
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services.
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Consumer Contracts Regulations
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
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General Data Protection Regulation (GDPR)
GDPR is in UK law as the Data Protection Act 2018. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.
Latest consumer rights news
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One in four parking ticket appeals uncontested – five tips to make your appeal a success
Nearly half of parking ticket appeals are successful, many going uncontested. Make an appeal if you’ve been hit with an unfair parking ticket. A new report from Parking on Private...
17 Feb 2020 -
Will consumers get a say in trade deal negotiations?
Which? explains why consumers are at risk of losing out in the coming Brexit trade deal negotiations – and what must be done to protect our rights and standards.
10 Feb 2020 -
Lack of trust in Whirlpool revealed after fire-risk washing machine recall
Customers with fire-risk washing machines have lost trust in Whirlpool owned brands, Which? has found. Our exclusive investigation has found some people with affected Hotpoint and Indesit machines – both...
07 Feb 2020