Find simple ways to solve your everyday consumer problems
Make a claim
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Make a PPI claim
Keep all of your compensation, and send your PPI claim direct to your provider. Choose the provider you want to claim against.
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Make a faulty goods complaint
You could be entitled to a repair, replacement or a refund even if the product is out of warranty, answer some simple questions and Which? can help you start your complaint for free
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Letter to claim flight delay compensation
If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
Know your rights
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Consumer Rights Act 2015
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services.
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Consumer Contracts Regulations
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
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General Data Protection Regulation (GDPR)
GDPR is in UK law as the Data Protection Act 2018. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.
Latest consumer rights news
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Firms could be fined by CMA for breaking consumer law
The Competition and Markets Authority could be given new powers to fine firms that overcharge or mislead customers, under new rules proposed by the government.
19 Jun 2019 -
Widespread misconceptions over PPI claims process
Bereaved families and claimants sent long forms could be missing out on mis-sold PPI payouts, after Which? finds common misconceptions about PPI are widespread.
18 Jun 2019 -
Widespread confusion over GDPR rules that protect your privacy
A third of people don't know their data rights changed last year and a growing number of people are concerned about how their data is being used.
24 May 2019