Find simple ways to solve your everyday consumer problems
Make a claim
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Make a PPI claim
Keep all of your compensation, and send your PPI claim direct to your provider. Choose the provider you want to claim against.
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Make a faulty goods complaint
You could be entitled to a repair, replacement or a refund even if the product is out of warranty, answer some simple questions and Which? can help you start your complaint for free
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Letter to claim flight delay compensation
If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.
Know your rights
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Consumer Rights Act 2015
The Consumer Rights Act became law on 1 October 2015. This guide explains what it means for you when buying goods or services.
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Consumer Contracts Regulations
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
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General Data Protection Regulation (GDPR)
GDPR is in UK law as the Data Protection Act 2018. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.
Latest consumer rights news
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Scams: here’s how to protect yourself and loved ones
Discover the top scam warning signs, methods that scammers use to try to steal your money, what to do if you're caught out, and how to look out for a loved one.
17 Jun 2018 -
Family life, work and finances disrupted thanks to train timetable chaos, say passengers
If your Northern or GTR train was delayed or cancelled, you could be owed money - make a claim now.
15 Jun 2018 -
Five scams that target young people and what it could mean for their future
Five scams young people and students need to watch out for and what falling victim could mean for your future.
15 Jun 2018