Find simple ways to solve your everyday consumer problems

Make a claim

  • Make a PPI claim

    Keep all of your compensation, and send your PPI claim direct to your provider. Choose the provider you want to claim against.

  • Make a delivery complaint

    If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund.

  • Make a faulty goods complaint

    Claim a refund, repair or replacement. Once you've answered some simple questions, you will receive an email with a ready-to-go letter to send off to the retailer.

Know your rights

  • Consumer Contracts Regulations

    The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.

  • Distance Selling Regulations

    The Distance Selling Regulations no longer apply in UK law. The Consumer Contracts Regulations - which came into force in the UK in June 2014 - now apply when buying online.

  • Package Travel Regulations

    You have the right to expect the package holiday you booked and paid for. So the holiday description must be accurate. If not, you can make a claim under the Package Travel Regulations.  

Latest consumer rights news

  • Facebook under pressure for allowing scam adverts

    Facebook has been urged to crack down on scam adverts after it took money from con artists promoting scams in its news feeds, just weeks before it is due to...

    17 Jan 2018
  • Your new consumer rights for 2018

    As people continue fulfilling the promise of New Year’s resolutions, this year will see change for you that expands beyond the personal. In 2018, we will welcome three big alterations...

    13 Jan 2018
  • Firms fined £600,000 over nuisance marketing

    Four companies behind 44 million spam emails, 15 million nuisance calls and one million spam texts have been fined a total of £600,000. Hundreds of complaints The ICO said hundreds...

    11 Jan 2018