Get help with your problem
Having problems with your bank? Or maybe you're dealing with dodgy builders? Whatever the problem, we can help.
Find simple ways to solve your everyday consumer problems
Your flight rights
Flight delays & cancellations
When you’re hit by flight cancellations and delays we think airlines should step up and compensate you automatically. Until they agree you can use our free tools to start your claim.
Latest news
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Here’s how to choose a Clearing course you won’t regret this results day
Which? University has found that around a third of students who found a place through Clearing regretted their course or university choice. Our student survey found 32% of Clearing students regretted...
16 Aug 2017 -
Nine in ten people hit by email scams every month
As many as nine in ten people said they are receiving at least one dodgy email a month that’s evaded their spam filters, new Which? research on email scams has...
08 Aug 2017 -
New laws to strengthen your ‘right to be forgotten’
A ‘robust’ and ‘dynamic’ new data protection law will expand your ‘right to be forgotten’ online and have your details erased by companies, the Government has announced. Digital Minister Matt...
07 Aug 2017 -
Pothole-related breakdowns soar
The number of breakdowns related to potholes rose by almost a third between April and June this year, compared with the same period last year. New figures from the RAC...
31 Jul 2017
Letters
We know companies take notice of certain legal phrases when you complain. Our legal experts have created scores of template letters to help you get results, saving you time on writing letters yourself - bonus!
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Letter to reclaim PPI for free
Reclaiming compensation for mis-sold payment protection insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.
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Letter to request compensation for a delayed flight
Take action as soon as possible using this template letter, designed to help you claim compensation from your airline.
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Letter to ask for a faulty item to be repaired or replaced
Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.