Find simple ways to solve your everyday consumer problems

Make a claim

  • Make a PPI claim

    Keep all of your compensation, and send your PPI claim direct to your provider. Choose the provider you want to claim against.

  • Make a faulty goods complaint

    You could be entitled to a repair, replacement or a refund even if the product is out of warranty, answer some simple questions and Which? can help you start your complaint for free

  • Letter to claim flight delay compensation

    If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.

Know your rights

  • Consumer Rights Act 2015

    The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services.

  • Consumer Contracts Regulations

    The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.

  • General Data Protection Regulation (GDPR)

    GDPR is in UK law as the Data Protection Act 2018. It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.

Latest consumer rights news

  • The best Mother’s Day bouquet

    We’ve named Prestige Flowers’ Lomond bouquet the best for Mother’s Day, on Sunday 31 March 2019, after putting eight of the biggest online florists in the UK through their paces...

    23 Mar 2019
  • Currys PC World still ripping off customers with laptop fee

    Currys PC World is still ripping off customers by pressuring them to pay up to £40 for a laptop setup fee, which should be optional. Despite several warnings from Which?,...

    15 Mar 2019
  • More than £830k lost to TV Licensing scam

    More than 1,400 people have been targeted by the latest TV Licensing refund scam emails. Find out what to look out for, and how to stay safe from phishing scams.

    14 Mar 2019