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Consumer Rights.

Consumer Rights

Having problems with something you bought? Or maybe your flight has been delayed or train cancelled? Whatever the problem, we can help.

Make a claim

Make a delivery complaint

If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund.

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Letter to claim flight delay compensation

If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation. Use our free tool to claim compensation from your airline.

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Make a faulty goods complaint

You could be entitled to a repair, replacement or a refund, answer some simple questions and Which? can help you start your complaint for free. First, what do you want to return?

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Know Your Rights

All Regulations

Consumer Rights

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