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Consumer Rights.

Tenant rights

Issues can arise for both landlords and tenants and it’s important to know your rights in the event of a dispute or a problem. Our guides can help you find out all you need to know about your rights as a tenant.

Private rental: what are my rights as a tenant?

Know your tenants rights and how to tackle common issues when renting from a private landlord.

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How to claim against your landlord for disrepair

If your rented property is in disrepair it's your landlord's responsibility to fix it. Follow the Which? guide on what to do.

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How to complain about your landlord

It is an offence for your landlord to do anything they think would make you leave the home. Follow these steps if you have grounds for complaint.

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How to complain about your letting agent

If you don't feel your letting agent has done their job properly, follow the Which? step-by-step on what you can do next.

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Template Letters

Free download

Letter asking for your deposit back if paid after 6 April 2007

If you’re in dispute with your landlord over the return of your deposit, Use our template letter to help you get your deposit back.

Free download

Letter to report repairs to be carried out by the landlord

Your landlord is obliged to keep your property maintained to a certain standard. Use this letter to request they carry out repairs to your rental property.