Home & Property
Has a recent building project gone pear-shaped or a decorator left a paint job unfinished? Maybe you're a landlord and your tenant has stopped paying rent? Or perhaps you've got noisy neighbours? Our advice can help if things go wrong.
Builders & decorators
When you have work done on your home, it can be more than a little disruptive especially if something goes wrong. To lessen the stress, read our guides to find out how to resolve disputes and get problems fixed as quickly as possible.
- How to complain if you're unhappy with building work
- Letter to complain about builders in England, Wales or Northern Ireland
- Letter to complain about builders in Scotland
- Consumer Rights Act 2015
Landlord rights
Issues can arise for both landlords and tenants and it’s important to know your rights in the event of a dispute or a problem. Our guides can help you find out all you need to know about your rights as a landlord.
- How to deal with a tenant whose rent has fallen into arrears
- Letter to demand outstanding rent from a tenant
Tenant rights
Issues can arise for both landlords and tenants and it’s important to know your rights in the event of a dispute or a problem. Our guides can help you find out all you need to know about your rights as a tenant.
All tenant rights guidesHome buying & selling
Buying or selling a property is an exciting experience but it can also bring unexpected challenges, particularly when it comes to dealing with estate agents. Read about your rights.
- I don't want my estate agent's services anymore, what can I do?
- How to complain about your property agent
- My new-build home has problems, what are my rights?
Water and sewerage problems
When you experience problems with water or sewerage, we know you’ll want to get things fixed quickly - especially if there's no water all at. We explain the complaints procedure for common water problems and your rights.