Car hire
Hiring a car for a holiday can be a great way to get around. But tempers can fray if you get to your destination to find the car you booked isn't what you get. Or if you're hit with extra charges. We explain your rights.
Answers to your problems
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I want to cancel my car hire, can I get a refund?
If you want to cancel your car hire, be careful as your rights vary between companies. See what you options are.
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An unexpected car hire charge has been taken from my card
Unexpected charges on your credit card can be galling. But, there are some common car hire fees to be aware of. Is the charge taken from you unfounded?
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I haven’t got the car I paid to hire
If you don't get the car you paid for from your car hire company then they are in breach of contract. Read the Which? guide to see what your options are.
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The car hire company overbooked and I don’t have a car
If the car hire company has overbooked then you’re entitled to claim back anything you had to pay to get what was promised in your car hire contract. See how.
Step by step guides
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How to complain about your car hire company
If your complaint with your car hire company is not resolved, read about the options you have to take it further.
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How to complain about unexpected car hire charges
Have you had unexpected charges taken from your account by your car hire company? Follow our steps to get your money back.
Letters
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Letter to claim a refund if your car hire company is overbooked
If you do find the car you have booked is not available, lodge a complaint and follow it up with a letter as soon as possible. This template letter can help.
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Letter for a refund from your credit card for overbooked car hire
If your car is not provided you can also claim from your credit card provider under the Consumer Credit Act. You can use the letter below as a template.
