Car hire
Hiring a car for a holiday can be a great way to get around. But tempers can fray if you get to your destination to find the car you booked isn't what you get. Or if you're hit with extra charges. We explain your rights.
Step by step guides
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How to complain about your car hire company
If your complaint with your car hire company is not resolved, read about the options you have to take it further.
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Two thirds of us think that companies use fees or charges to trick us into thinking that the cost is cheaper than it is. We're calling for all financial fees and charges to be upfront, fair and easy to compare. We want companies to take action and the Government and regulator to conduct a thorough review.
Find out more about Fees and charges on Which? Campaigns