Car insurance is a legal requirement when driving in the UK. But if you're not happy with the way your insurance company treats you, you have the right to complain. Our guides can help you.
Answers to your problems
My car insurance policy doesn't cover all my losses, what can I do?
Your car insurance policy will include some excesses. In the event of a car accident, use the Which? guide to see if you can claim the money back.
I've been in a car accident, do I have to claim on my insurance?
If you've been in a car accident, you don't have to make an insurance claim if you don't want to lose your no-claims bonus. Find out more in the Which? guide.
My car insurer has offered less than my car is worth in my claim
If your car has been declared a write-off, you may find the costs of repairs are a large part of the overall value. Find out if there's anything you can do.
Step by step guides
How to claim for a car accident abroad
If you have a car accident abroad, the processes for claiming differ depending on whether you're in the EU or not. Read our guide on what to do.
Letter rejecting a car insurer's offer following a claim
If you believe your offer on a car insurance claim is wrong, you should first get an independent valuation – then use our template letter to complain.