From poor quality eye tests to faulty glasses, you have the right to complain if you’ve had poor service from your optician. Read our advice to find out the best way to help you deal with bad service or if you have a more serious complaint.
Answers to your problems
I'm unhappy with service from an optician
If you've bought faulty glasses, had a poor eye test or bad service from an optician, you do have rights. Read our guide on what you can do.
I signed up to laser eye surgery but I've changed my mind
If you sign up for laser eye surgery and change your mind, you do have rights. Read our guide to find out what you can do to get your money back.
Step by step guides
How can I complain about an optician?
If you've received poor quality products or service from your optician, the first step in seeking resolution is to complain to the practitioner.
How to get your deposit back if you change your mind about laser eye surgery
If your laser eye surgery or the associated risks change after you speak to your surgeon, you may want to cancel. Read our guide to get your money back.
Join our campaign
& help us reach 150,000 signatures
We want to ensure that when you speak up, staff in public services listen and act on your concerns. That's why we want the Government to give people the ability to share their good and bad experiences of GPs, hospitals, schools and care homes to improve our local services.