Direct debits & standing orders

Most of us aren’t 100% clear about the differences between standing orders and direct debits. Read our guides to find out the differences as well as how to cancel and what to do if money is taken from your account after you’ve cancelled.

How do I get my money back if I've made a bank transfer to the wrong account?

The code of best practice on ‘misdirected payments’ outlines how your bank should act if you send money to the wrong account.

Which?

I've been defrauded from a standing order or direct debit

If you've been defrauded from a false direct debit or a standing order that's gone astray you should get a refund. Read the Which? guide on how to go about this.

Which?

Template Letters

Free download

Letter to your bank to cancel a direct debit

Want to cancel your direct debit? Make sure you tell your bank and the organisation whose payment you're cancelling. Use our handy template letter to contact your bank.