Dealing with financial complaints can be a tricky business. Our guides can guide you through the complaints process and help you get the best results.
- Can I take my financial complaint to the financial ombudsman?
- How do I complain about a bad financial service?
- How to complain about Card Protection Plan (CPP)
- The Financial Services Regulations 2004
When you shop using a credit or debit card you have extra protection - Section 75 of the Consumer Credit Act for credit cards and chargeback for debit cards. Read our guides to find out more about when and how to make use of these rights.
- My card has been lost or stolen and used to purchase goods
- How to complain if your card is stolen and you're refused a refund
- Letter to report a problem with something bought on credit card
Millions of people were sold PPI policies when applying for a credit card or loan that they could never claim on. Reclaiming your mis-sold PPI can be a quick and easy process using our advice guides and free PPI claim tool.
Tax can be a real headache, especially if you notice a mistake on your tax return or are asked to pay more than you think you should. Our guides can help you understand how to deal with HMRC and how to make a complaint if you receive poor service.
- HMRC has demanded that I pay more tax, what can I do?
- How to complain about poor service or delays from HMRC
- I shouldn't have been taxed on my savings, what can I do?
Banks and building societies must follow strict rules when selling packaged accounts, such as checking customer eligibility. If you think you’ve been mis-sold a packaged account, read our guides to find out the rules in more detail.
If you’re having trouble repaying a payday loan or are unhappy with the way you’re being treated by your lender, knowing who to speak to is essential. Our guides can help you complain and contact the Financial Ombudsman Service.
- How to complain about a payday loan company
- I can’t pay back my payday loan, what can I do?
- I used a payday lender once and now I’m bombarded by offers
Most of us aren’t 100% clear about the differences between standing orders and direct debits. Read our guides to find out the differences as well as how to cancel and what to do if money is taken from your account after you’ve cancelled.
- How do I get money back that I’ve sent to the wrong bank account?
- How to cancel your direct debit or standing order
- I've been charged because my bank made a mistake on a direct debit
If you’ve been the victim of credit or debit card fraud, acting quickly is essential. Read our guides to find out what you should do in the event of card fraud and how to contact the Financial Ombudsman Service if you need to.