Regulations

The Consumer Contracts Regulations give you rights and protection when buying products and services online.

The Consumer Credit Act regulates credit card purchases and gives you protection with loans or hire agreements.

The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.

The Consumer Protection from Unfair Trading Regulations protects you from unfair practices and ban misleading and aggressive sales tactics.

The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.

Claim compensation if you experience certain types of poor service on mainline passenger rail services, coaches and ferry journeys.

The Data Protection Act (DPA) gives you the right to know what information companies are holding about you and how they use it. Read Which?'s DPA guide today.

The Denied Boarding Regulation (Regulation 261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is.

The Distance Selling Regulations no longer apply in UK law. As of 13 June 2014 they have been replaced by the Consumer Contracts Regulations.

In 2018 the General Data Protection Regulation (GDPR) will be applicable across the EU. In the UK, it is incorporated into the Data Protection Act 2018, strengthening the 1998 Act. Which? explains your new rights under GDPR.

The Misrepresentation Act exists to protect consumers from false or fraudulent claims that induce you entering into a contract.

You have the right to the package holiday you paid for. If you're disappointed, the Package Travel Regulations mean you have refund and compensation rights.

The Payment Services Regulations 2017 protect you if you're the victim of card fraud. They place legal requirements on your bank and your rights to a refund

The Sale of Goods Act 1979 has now been replaced by the Consumer Rights Act, but may still apply if you bought faulty goods on or before 30 September 2015.

Section 75 of the Consumer Credit act offers you extra protection if you buy goods or services on your credit card.

Supply of Goods and Services Act 1982: those who enter into a contract for goods and services can expect these to be supplied with reasonable care and skill.

The Financial Services Regulations 2004 cover the sale of most financial services, whether they were made direct or through an intermediary.

The Unfair Terms in Consumer Contracts Regulations 1999 set out what makes a contract term unfair, and sets out examples of unfair terms.