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Consumer Rights.

Train delays

If you’ve been delayed on a train journey, you may be able to claim compensation. Our guides explain when and how to claim, what to do if you have a season ticket and any exceptions to compensation rules.

How to get money back for train delays and cancellations

Whether you were travelling for leisure or work, you have the right to a refund or compensation for a train delays or cancellation experienced on your journey.

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Can I get compensation for Eurostar delays or cancellations?

If your Eurostar train has been delayed or cancelled, the rules are different compared with British rail travel. Find out the differences and your entitlements.

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Regulations

Consumer Rights Act travel amendments

From 01 October 2016 you can claim compensation for certain types of poor service on almost all transport services, including mainline passenger rail services, coaches and ferry journeys.