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Consumer Rights.

Travel

Going on holiday is something we all look forward to. But if things go wrong, a relaxing break can turn into a nightmare. From delayed flights to overbooked hotel rooms, our advice can help if your holiday heaven turns into holiday hell.

travel
FlightsPackage holidaysHotels and accommodationTrain delaysCruises & ferriesCar hire

  1. Flights

    If your flight is delayed or cancelled, you may be able to claim compensation or get a refund - it'll depend on the reason for the delay or cancellation. Our guides and free letter tools can help you claim.

    All flights guides

  2. Package holidays

    If you book a package holiday, you have rights under the Package Travel Regulations. This means descriptions of holidays must be accurate. Our guides help you claim if you’re unhappy with your holiday.

    All package holidays guides

  3. Hotels and accommodation

    If you arrive at your destination to find your hotel or self-catering accommodation is not what you expected or a problem arises during your holiday, our guides can help you make a complaint or claim compensation.

    All hotels and accommodation guides

  4. Train delays

    If you’ve been delayed on a train journey, you may be able to claim compensation. Our guides explain when and how to claim, what to do if you have a season ticket and any exceptions to compensation rules.

    All train delays guides

  5. Cruises & ferries

    If you experience a problem before or during your cruise, such as unexpected itinerary changes, you may be able to claim compensation. Find out what regulations apply to package travel and what you need to do to seek redress.

    All cruises & ferries guides

  6. Car hire

    Hiring a car for a holiday can be a great way to get around. But tempers can fray if you get to your destination to find the car you booked isn't what you get. Or if you're hit with extra charges. We explain your rights.

    All car hire guides