What is unsatisfactory care?
Unsatisfactory care can cover a wide range of issues, so we explain how to find the minimum standards and what to do if you identify unsatisfactory care.
Common problems to look out for
If you suspect there are problems with your loved one’s care, use this advice to steer you through the process of making a social care complaint.
Making a complaint about a care provider
Deciding to make a complaint about a care provider can be very upsetting, but it should welcome feedback and do its best to put things right.
Challenging a local authority decision
If you or your loved one feel unhappy with a local authority decision relating to care or an assessment, you have a right to challenge it.
How to complain about an NHS assessment
If you’re unhappy about the decision made in an NHS assessment we take you through the steps of how to complain.
Getting professional support
We list different regulators, bodies and ombudsmen that may be able to help you when making a complaint or challenging a decision.
Explore the options for paying for a care home: local authority funding, paying for yourself or NHS support.
The importance of planning ahead, how to access local authority respite care and choosing respite care.
Learn about care home providers, registered care homes and specialist support in care homes.