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Aqua credit card review

Find out how Aqua has been rated in our latest customer satisfaction survey.

In this article
Aqua credit card highlights Aqua credit card customer rating
Aqua's ratings broken down How we calculate Aqua's ratings

Aqua credit card highlights

  • The Aqua Advance and Reward cards don't charge fees on overseas spending
  • Rated as fair for dealing with queries and complaints
  • Customers are given free unlimited access to their credit report

Aqua credit card customer rating

Aqua customers gave the provider a low score 62% (bottom) in our credit card satisfaction survey. Aqua specialises in lending to borrowers with a poor or limited credit history yet charges rates (starting at 34.9% APR) that are above average even in this sector.

Credit Cards
Aqua review
Which? Customer Score
62%
=29th out of 29 credit card providers
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Compare Aqua against 29 other credit card providers

Visit the Which? Money Compare credit card comparison tables to find out how Aqua compares.

Aqua's ratings broken down

Aqua credit card satisfaction

 

Star rating
Customer service

2 out of 5

Application process

3 out of 5

Keeping you up to date with new deals

2 out of 5

Communication of changes to terms and conditions    

2 out of 5

Clarity of statement

3 out of 5

Transparency of charges and penalties

2 out of 5

Dealing with queries

3 out of 5

Dealing with complaints

2 out of 5

Rewards and cash back

3 out of 5

Ability to manage online

3 out of 5

Ability to manage by mobile app

2 out of 5

Ability to manage by telephone banking

2 out of 5

Charges for using your credit card abroad

3 out of 5

How we calculate Aqua's ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 6,741 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

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