Aqua credit card highlights
- The Aqua Advance and Reward cards don't charge fees on overseas spending
- Rated as fair for dealing with queries and complaints
- Customers are given free unlimited access to their credit report
Aqua credit card customer rating
Aqua customers gave the provider a low score 62% (bottom) in our credit card satisfaction survey. Aqua specialises in lending to borrowers with a poor or limited credit history yet charges rates (starting at 34.9% APR) that are above average even in this sector.
Visit the Which? Money Compare credit card comparison tables to find out how Aqua compares.
Aqua's ratings broken down
|Aqua credit card satisfaction|| |
|Customer service|| |
|Application process|| |
|Keeping you up to date with new deals|| |
|Communication of changes to terms and conditions|| |
|Clarity of statement|| |
|Transparency of charges and penalties|| |
|Dealing with queries|| |
|Dealing with complaints|| |
|Rewards and cash back|| |
|Ability to manage online|| |
|Ability to manage by mobile app|| |
|Ability to manage by telephone banking|| |
|Charges for using your credit card abroad|| |
How we calculate Aqua's ratings
Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.
Customer scores are based on an online survey of the public, which received 6,741 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.
Star ratings shown for each category are scored independently of the customer score. These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.
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