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British Airways credit card review

Find out how British Airways has been rated for its application process, customer service, mobile app and more in our latest customer satisfaction survey.

In this article
What do British Airways credit cards offer?  How does British Airways compare to other providers? Is British Airways a good credit card provider?
Which British Airways credit card is best? How we calculate British Airways' customer score and ratings British Airways credit card FAQs

What do British Airways credit cards offer? 

British Airways offers two reward credit cards that will earn you Avios points on your everyday spending.

You can earn up to 1.5 points per £1 spent. Both deals offer introductory bonuses of either 5,000 or 25,000 Avios points that can help you earn a free flight or hotel stay.

  • You can compare British Airways credit cards, plus hundreds of other reward deals, on Which? Money Compare.

How does British Airways compare to other providers?

British Airways achieved an impressive customer score of 74% in our latest credit card satisfaction survey making it one of the top ten brands in this year's review.

Credit Cards
British Airways review
Which? Customer Score
8th out of 29 credit card providers
74%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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Is British Airways a good credit card provider?

Our survey also reveals how British Airways customers rated the provider across 10 categories. 

Find out in the table below how British Airways scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service and query handling.

British Airways credit card satisfaction

 

Star rating
Customer service

4 out of 5

Application process

5 out of 5

Clarity of statement

5 out of 5

Transparency of charges and penalties

4 out of 5

Dealing with queries -
Dealing with complaints -
Ability to manage online

5 out of 5

Ability to manage by mobile app

3 out of 5

Ability to manage by telephone banking -
Charges for using your credit card abroad

2 out of 5

Which British Airways credit card is best?

You can explore the best British Airways credit card deals using Which? Money Compare.

How we calculate British Airways' customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 5,621 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings for each category are scored independently of the customer score.

These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

 

British Airways credit card FAQs

 

Does British Airways offer an eligibility check?

 

British Airways doesn't currently offer a soft search to help you find out if you are likely to qualify for a card.

To be in with the best chance of securing the deal, you should check your credit report and, if needed, take steps to improve your credit score before applying.

 

Where are British Airways credit cards accepted?

 

British Airways credit cards operate on the American Express network. These cards aren't as widely accepted in the UK as Visa and Mastercard. You can check where Amex is accepted on the Amex website.

 

Are the British Airways credit cards interest-free?

 

The British Airways American Express credit cards don't currently come with any 0% offers on purchases, so you should pay back your full balance each month to avoid the interest charges.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.

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