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British Airways credit card review

Find out how British Airways has been rated for its application process, customer service, mobile app and more in our latest credit card customer satisfaction survey.

In this article
Coronavirus (COVID-19) credit card update What do British Airways credit cards offer?  How does British Airways compare to other providers? Is British Airways a good credit card provider?
Which is the best airline reward credit card? How we calculate British Airways' customer score and ratings British Airways credit card FAQs

Coronavirus (COVID-19) credit card update

The Financial Conduct Authority (FCA) wants lenders to continue to offer payment holidays on credit cards, loans and other finance agreements in a bid to help ease the financial hardship caused by the coronavirus outbreak.

Keep on top of the latest news and advice related to the COVID-19 pandemic with Which?

What do British Airways credit cards offer? 

British Airways offers two reward credit cards that will earn you Avios points on your everyday spending.

You can earn up to 1.5 points for every £1 you spend. Both cards offer introductory bonuses of either 5,000 or 25,000 Avios points that can help you earn a free flight or hotel stay.

  • You can compare British Airways credit cards, plus loads of other airline reward deals, on Which? Money Compare.

How does British Airways compare to other providers?

British Airways achieved an impressive customer score of 78% in our latest credit card satisfaction survey and is a new Which? Recommended Provider (WRP) for 2020.

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British Airways review
Which? Customer Score
=3rd out of 30 credit card providers
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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Is British Airways a good credit card provider?

Our survey also reveals how British Airways customers rated the provider across 10 categories. 

Find out in the table below how British Airways scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.

British Airways credit card satisfaction ratings


Star ratings

Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score.

Customer service

5 out of 5

Application process

4 out of 5

Clarity of statement

4 out of 5

Transparency of charges and penalties

5 out of 5

Dealing with queries

5 out of 5

Dealing with complaints

5 out of 5

Ability to manage online

5 out of 5

Ability to manage by mobile app

5 out of 5

Ability to manage by telephone banking

4 out of 5

Charges for using your credit card abroad

2 out of 5

Which is the best airline reward credit card?

Below are the top five airline reward credit cards on the market right now. The links take you through to Which? Money Compare.

How we calculate British Airways' customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 6,537 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings for each category are scored independently of the customer score.

These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.


British Airways credit card FAQs


Does British Airways offer an eligibility check?


British Airways doesn't currently offer a soft search to help you find out how likely you are to qualify for a card before you apply.

To be in with the best chance of securing the deal, you should check your credit report and, if needed, take steps to improve your credit score before applying.


Where are British Airways credit cards accepted?


British Airways credit cards operate on the American Express network. These cards aren't as widely accepted in the UK as Visa and Mastercard. You can check where Amex is accepted on the Amex website.


Are the British Airways credit cards interest-free?


The British Airways American Express credit cards don't currently come with any 0% offers on purchases, so you should pay back your full balance each month to avoid being charged interest.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.