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British Airways credit card review

Find out how British Airways has been rated for its application process, customer service, mobile app and more in our latest credit card customer satisfaction survey.

In this article
What do British Airways credit cards offer?  How does British Airways compare to other providers? Is British Airways a good credit card provider?
How we calculate British Airways' customer score and ratings British Airways credit card FAQs

What do British Airways credit cards offer? 

British Airways offers two reward credit cards that will earn you Avios points on your everyday spending.

The British Airways American Express Credit Card will reward you with one Avios for every £1 you spend and 5,000 bonus Avios when you spend £1,000 in your first three months with the card. 

Representative example: assuming you borrow £1,200 for one year, at a purchase rate of 22.2% (variable) the card offers a representative 22.2% APR (variable). Credit available subject to status and terms apply.

The British Airways American Express Premium Plus Credit Card offers 1.5 Avios for every £1 you spend and 25,000 bonus Avios when you spend £3,000 in your first three months with the card. The card comes with an annual fee of £195.

Representative example: assuming you borrow £1,200 for one year, at a purchase rate of 22.2% (variable), with a £195 annual fee, the cost of credit is a representative 74.7% APR (variable). Credit available subject to status and terms apply.

Avios give you air miles for British Airways and other airlines in the Oneworld group such as American Airlines, Qantas, Qatar Airways, and Cathay Pacific. With 9,000 Avios points, you could get a return flight from London to 50 European destinations.

These cards are from American Express, so note that welcome offers can only be given if you've not had a personal Amex in the past two years.

  • You can compare British Airways credit cards, plus loads of other airline reward deals, on Which? Money Compare.

How does British Airways compare to other providers?

British Airways achieved an impressive customer score of 74% in our latest credit card satisfaction survey and is a new Which? Recommended Provider (WRP) for 2021.

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British Airways review
Which? customer score
=8th out of 26 credit card providers
74%
The Which? rating for customer satisfaction is based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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Is British Airways a good credit card provider?

Our survey also reveals how British Airways customers rated the provider across 10 categories. 

Find out in the table below how British Airways scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas use fees, customer service, query handling and complaint resolution.

British Airways credit card customer satisfaction category Star rating
Customer service

5 out of 5

Application process

4 out of 5

Clarity of statement

4 out of 5

Transparency of charges

4 out of 5

Charges for using your card abroad

1 out of 5

Dealing with complaints and resolving problems

4 out of 5

Dealing with queries

4 out of 5

Ability to manage accounts online

4 out of 5

Ability to manage accounts by telephone

3 out of 5

Mobile app on a smartphone or tablet

4 out of 5

 

Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score.

How we calculate British Airways' customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular credit card brands searched for online. 

Customer scores are based on an online survey of the public in May 2021, which received 4,011 responses. Participants could provide answers on up to two credit cards. 

This year’s customer score analysis is based on a sample size of 5,744 credit card experiences in total, and represents overall satisfaction as well as the likelihood to recommend the provider to a friend.

Star ratings for each category are calculated independently of the customer score.

We carry out these surveys annually and update our review pages accordingly. Providers must receive a minimum sample size of 50 respondents to be included in our customer satisfaction tables.

 

British Airways credit card FAQs

 

Does British Airways offer an eligibility check?

 

British Airways doesn't currently offer a soft search to help you find out how likely you are to qualify for a card before you apply.

To be in with the best chance of securing the deal, you should check your credit report and, if needed, take steps to improve your credit score before applying.

 

Where are British Airways credit cards accepted?

 

British Airways credit cards operate on the American Express network. These cards aren't as widely accepted in the UK as Visa and Mastercard. You can check where Amex is accepted on the Amex website.

 

Are the British Airways credit cards interest-free?

 

The British Airways American Express credit cards don't currently come with any 0% offers on purchases, so you should pay back your full balance each month to avoid being charged interest.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.

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