Coronavirus (COVID-19) credit card update
The Financial Conduct Authority (FCA) says credit card firms must offer payment help to support borrowers struggling financially because of the coronavirus outbreak.
Some credit card firms are also offering to increase limits and waive charges in a bid to help ease the financial hardship the pandemic has caused.
Keep up to date with the latest updates and advice related to the COVID-19 outbreak over on our dedicated Which? coronavirus information hub.
What do John Lewis credit cards offer?
Unlike many other providers, John Lewis only offers one credit card, but it packs a punch.
The John Lewis Partnership Card offers reward points on spending, plus 18 months' 0% on balance transfers and nine months' 0% on purchases.
- You can see how the John Lewis credit card compares with hundreds of other reward deals Which? Money Compare.
How does John Lewis compare to other providers?
John Lewis was the most highly rated provider in the 2020 credit card satisfaction survey.
Customers gave it a score of 83% - well above average - but the card didn’t meet the benchmarks set in our product analysis to secure Which? Recommended Provider status.
Is John Lewis a good credit card provider?
Our survey also reveals how John Lewis customers rated the provider across 10 categories.
Find out in the table below how John Lewis scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.
| John Lewis and Waitrose Partnership credit card satisfaction ratings |
Star ratings Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score. |
|---|---|
| Customer service | |
| Application process | |
| Clarity of statement | |
| Transparency of charges and penalties | |
| Dealing with queries | |
| Dealing with complaints | |
| Ability to manage online | |
| Ability to manage by mobile app | |
| Ability to manage by telephone banking | |
| Charges for using your credit card abroad | |
Which reward credit card is best?
Below are the top five reward credit cards on the market right now.
- You can explore more reward credit cards using Which? Money Compare.
How we calculate John Lewis’s customer score and ratings
We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.
Customer scores are based on an online survey of the public, which received 6,537 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.
Star ratings for each category are scored independently of the customer score.
These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.
John Lewis credit card FAQs
Does John Lewis offer an eligibility check?
John Lewis doesn’t currently offer an eligibility checker. This means you'll need to apply without knowing if you're likely to be accepted.
To improve your chances of getting approved for the Partnership card, you check your credit report and take steps to improve your credit score.
Where is the John Lewis Partnership card accepted?
The John Lewis Partnership card is issued on the Mastercard network, which means you will be able to use it in millions of places in the UK and abroad.
Where can you apply for a John Lewis credit card?
You can apply in a John Lewis or Waitrose store or online.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.
