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Nationwide credit card review

Find out how Nationwide has been rated in our latest customer satisfaction survey.

In this article
Nationwide credit card highlights Nationwide credit cards: customer rating Nationwide's rating broken down How we calculate Nationwide's ratings

Nationwide credit card highlights

  • Fee-free spending abroad
  • Fee-free 0% balance transfers
  • 0% on purchases for 12 months

Nationwide credit cards: customer rating

Nationwide Building Society has taken second place in our customer survey and has been crowned a Which? Recommended Provider.

Not only does it get the thumbs up from customers for service, but its two cards are also among the most competitive for spending abroad. 

In order to take out a Nationwide card, however, you will also need to be a Nationwide current account holder.


Customer score

2nd out of 29 credit card providers


Nationwide's rating broken down

Nationwide credit card satisfaction
Customer service
Application Process
Keeping you up to date with new deals
Communication of changes to terms and conditions
Clarity of statement
Transparency of charges and penalties
Dealing with queries
Dealing with complaints
Rewards and cash back
Ability to manage online
Ability to manage by mobile app
Ability to manage by telephone banking
Charges for using your credit card abroad

Table notes:
Star ratings out of five show levels of satisfaction for each category.
Where no stars are given, we received too few responses in our survey to award a score.

How we calculate Nationwide's ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 6,741 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are out carried annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.