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Nationwide credit card review

Find out how Nationwide has been rated in our latest customer satisfaction survey.

In this article
Nationwide credit card highlights Nationwide credit cards: customer rating Nationwide's rating broken down
How we calculate Nationwide's ratings Get top money-saving tips from Which?

Nationwide credit card highlights

  • Fee-free spending abroad
  • Fee-free 0% balance transfers
  • 0% on purchases for 12 months

Nationwide credit cards: customer rating

Nationwide Building Society has taken second place in our customer survey and has been crowned a Which? Recommended Provider.

Not only does it get the thumbs up from customers for service, but its two cards are also among the most competitive for spending abroad. 

In order to take out a Nationwide card, however, you will also need to be a Nationwide current account holder.

Credit Cards
Nationwide review
Which? Customer Score
2nd out of 29 credit card providers
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Compare Nationwide against 29 other credit card providers

Visit the Which? Money Compare credit card comparison tables to find out how it compares against other cards.

Nationwide's rating broken down

Nationwide credit card satisfaction


Star rating
Customer service

5 out of 5

Application process

4 out of 5

Keeping you up to date with new deals

4 out of 5

Communication of changes to terms and conditions    

4 out of 5

Clarity of statement

5 out of 5

Transparency of charges and penalties

5 out of 5

Dealing with queries

5 out of 5

Dealing with complaints

4 out of 5

Rewards and cash back

4 out of 5

Ability to manage online

5 out of 5

Ability to manage by mobile app

4 out of 5

Ability to manage by telephone banking

4 out of 5

Charges for using your credit card abroad

5 out of 5

How we calculate Nationwide's ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 6,741 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are out carried annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

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