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Post Office credit card review

Find out how the Post Office has been rated in our latest customer satisfaction survey.

In this article
Post Office credit card highlights Post Office credit card: customer ratings
Post Office's ratings broken down How we calculate Post Office's ratings

Post Office credit card highlights

  • Good overseas spending card with fee-free Post Office travel cash option
  • Decent 0% balance transfer deal
  • Matched Card offers a lengthy 0% period on purchases

Post Office credit card: customer ratings

The Post Office rises to joint 9th in our tables with a score of 70%.  

Its Platinum card attracts high praise for its lack of fees on purchases made overseas.

But the provider has competitive offerings in multiple areas - in particular, including a 28-month 0% purchase deal and a 35-month 0% balance transfer card. 

Credit Cards
Post Office review
Which? Customer Score
70%
= 9th out of 29 credit card providers
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Compare Post Office against 29 other credit card providers

Visit Which? Money Compare to find out how the Post Office's products compare with credit cards.

Post Office's ratings broken down

Post Office credit card satisfaction

 

Star rating
Customer service

2 out of 5

Application process

3 out of 5

Keeping you up to date with new deals

2 out of 5

Communication of changes to terms and conditions    

2 out of 5

Clarity of statement

4 out of 5

Transparency of charges and penalties

2 out of 5

Dealing with queries

3 out of 5

Dealing with complaints

2 out of 5

Rewards and cash back

1 out of 5

Ability to manage online

4 out of 5

Ability to manage by mobile app

2 out of 5

Ability to manage by telephone banking

2 out of 5

Charges for using your credit card abroad

5 out of 5

How we calculate Post Office's ratings

Credit card providers chosen for our Which? brand reviews are based on the most popular brands searched for online.

Customer scores are based on an online survey of respondents from the public, which received 6,741 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend. 

Star ratings shown for each category are scored independently of the customer score. These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

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