What do Santander credit cards offer?
- You can compare Santander credit cards, plus hundreds of other deals, on Which? Money Compare.
How does Santander compare with other providers?
Santander achieved a below-average score of 71% in our latest credit card satisfaction survey, placing it joint-17th out of the 26 providers we looked at.
Is Santander a good credit card provider?
Our survey also reveals how Santander customers rated the provider across 10 categories.
Find out in the table below how Santander scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.
|Santander credit card customer satisfaction category||Star rating|
|Customer service|| |
|Application process|| |
|Clarity of statement|| |
|Transparency of charges|| |
|Charges for using your card abroad|| |
|Dealing with complaints and resolving problems|| |
|Dealing with queries|| |
|Ability to manage account online|| |
|Ability to manage account by telephone|| |
|Mobile app on a smartphone or tablet|| |
Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score.
How we calculate Santander's customer score and ratings
We pick credit cards to feature in Which? brand reviews based on the most popular credit card brands searched for online.
Customer scores are based on an online survey of the public conducted in May 2021, which received 4,011 responses. Participants could provide answers on up to two credit cards.
This year’s customer score analysis is based on a sample size of 5,744 credit card experiences in total, and represents overall satisfaction as well as the likelihood to recommend the provider to a friend.
Star ratings for each category are calculated independently of the customer score.
We carry out these surveys annually and update our review pages accordingly. Providers must receive a minimum sample size of 50 respondents to be included in our customer satisfaction tables.
Santander credit card FAQs
Does Santander offer an eligibility check?
Yes, Santander offers a 'soft search' to help you see if you qualify for a deal before applying without affecting your credit score.
Where are Santander credit cards accepted?
Santander issues its credit cards on the Mastercard network, so you will be able to use the card at millions of places in the UK and abroad.
Do Santander credit cards charge when used abroad?
Santander won't charge fees on overseas spending if you use the World Elite or All in One card.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular T&Cs of a provider before committing to any financial products.