Coronavirus (COVID-19) credit card update
The Financial Conduct Authority (FCA) says credit card firms must offer payment help to support borrowers struggling financially because of the coronavirus outbreak.
Some credit card firms are also offering to increase limits and waive charges in a bid to help ease the financial hardship the pandemic has caused.
Keep up to date with the latest updates and advice related to the COVID-19 outbreak over on our dedicated Which? coronavirus information hub.
What do Virgin Money credit cards offer?
Virgin Money has a large range of deals to choose from, including 0% balance transfer deals, all-round deals and 0% money transfer credit cards.
- You can compare Virgin Money credit cards, plus hundreds of other deals, on Which? Money Compare.
How does Virgin Money compare to other providers?
Virgin Money achieved an above-average score of 74% in our latest credit card satisfaction survey, securing joint 9th place.
Is Virgin Money a good credit card provider?
Our survey also reveals how Virgin Money customers rated the provider across 10 categories.
Find out in the table below how Virgin Money scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service, query handling and complaint resolution.
| Virgin Money credit card satisfaction ratings |
Star ratings Star ratings out of five show levels of satisfaction for each category. Where no stars are given, we received too few responses in our survey to award a score. |
|---|---|
| Customer service | |
| Application process | |
| Clarity of statement | |
| Transparency of charges and penalties | |
| Dealing with queries | |
| Dealing with complaints | |
| Ability to manage online | |
| Ability to manage by mobile app | |
| Ability to manage by telephone banking | |
| Charges for using your credit card abroad | |
Which 0% balance transfer credit card is best?
Below are the top five 0% balance transfer credit cards on the market right now.
- You can explore the best 0% balance transfer credit card deals using Which? Money Compare.
How we calculate Virgin Money's customer score and ratings
We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.
Customer scores are based on an online survey of the public, which received 6,537 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.
Star ratings for each category are scored independently of the customer score.
These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.
Virgin Money credit card FAQs
Does Virgin Money offer an eligibility check?
Virgin offers a Card Checker tool, which allows you to see your chances of being accepted for one of its credit cards before you apply without affecting your credit score.
Where are Virgin Money credit cards accepted?
Virgin Money issues its credit cards on the Mastercard network, so you will be able to use the card in millions of places in the UK and abroad.
Do you get air miles with a Virgin Money credit card?
You won’t earn any Flying Club Miles with a Virgin Money credit card, but you will with a Virgin Atlantic credit card.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.
