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Virgin Money credit card review

Find out how Virgin Money has been rated for its application process, customer service, mobile app and more in our latest customer satisfaction survey.

In this article
What do Virgin Money credit cards offer?  How does Virgin Money compare to other providers? Is Virgin Money a good credit card provider?
Which Virgin Money credit card is best? How we calculate Virgin Money's customer score and ratings Virgin Money credit card FAQs

What do Virgin Money credit cards offer? 

Virgin Money has a vast range of credit cards to choose from, including 0% balance transfer, 0% purchase, 0% money transfer credit cards and overseas credit cards.

The brand is one of the few providers to combine 0% offers on purchases, money transfers and balance transfers - even on its fee-free travel credit card.

  • You can compare Virgin Money credit cards, plus hundreds of other deals, on Which? Money Compare.

How does Virgin Money compare to other providers?

Virgin Money achieved a customer score of 72% - up from last year - in our latest credit card satisfaction survey, securing joint 12th place.

 

Credit Cards
Virgin Money review
Which? Customer Score
=12th out of 29 credit card providers
72%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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Is Virgin Money a good credit card provider?

Our survey also reveals how Virgin Money customers rated the provider across 10 categories. 

Find out in the table below how Virgin Money scored for its application process, online account management, telephone banking, mobile app, statement clarity, transparency of charges, overseas usage fees, customer service and query handling.

Virgin Money credit card satisfaction

 

Star rating
Customer service

3 out of 5

Application process

5 out of 5

Clarity of statement

4 out of 5

Transparency of charges and penalties 4 out of 5
Dealing with queries 3 out of 5
Dealing with complaints 3 out of 5
Ability to manage online 5 out of 5
Ability to manage by mobile app 3 out of 5
Ability to manage by telephone banking

2 out of 5

Charges for using your credit card abroad

2 out of 5

Which Virgin Money credit card is best?

You can explore the best Virgin Money deals using Which? Money Compare.

How we calculate Virgin Money's customer score and ratings

We pick credit cards to feature in Which? brand reviews based on the most popular brands searched for online.

Customer scores are based on an online survey of the public, which received 5,621 responses in total. They are calculated using a combination of overall satisfaction and the likelihood of recommending the provider to a friend.

Star ratings for each category are scored independently of the customer score.

These surveys are carried out annually and customer scores are updated accordingly. Providers must receive a minimum sample size of 30 respondents to be included in our customer satisfaction tables.

 

Virgin Money credit card FAQs

 

Does Virgin Money offer an eligibility check?

 

Virgin offers a Card Checker tool, which allows you to see your chances of being accepted for one of its credit cards without affecting your credit score.

 

Where are Virgin Money credit cards accepted?

 

Virgin Money issues its credit cards on the Mastercard network, so you will be able to use the card in millions of places in the UK and abroad.

 

Do you get air miles with a Virgin Money credit card?

 

You won’t earn any Flying Club Miles with a Virgin Money credit card, but you will with a Virgin Atlantic credit card.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products. 

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