Swan has issued an important safety notice on SW1010 and SW1020 washing machines sold between 2010 and 2012.
The internal control unit has failed in a small number of these washing machines. There's a risk of the unit overheating, which could lead to a fire. As a precautionary measure, Swan is replacing the control units on all of the models concerned.
Both Very and Littlewoods have posted the safety notice. A spokesperson from Shop Direct (which owns both retailers) told us that there have been five fires where these Swan washing machines were present, but that each fire was small and isolated. Each customer's case was settled.
The affected models are:
If you're concerned that your appliance might be affected, check the model number on the front of your machine against the model codes listed above. If the numbers match, stop using it immediately and unplug it or switch it off at the wall.
If your washing machine is subject to the safety notice, Swan promises a free replacement of the control unit through its repair partner 0800 Repair.
To arrange an appointment, call the 0800 Repair free phone helpline on 0800 888 6124, open from 9am to 8pm Monday to Friday and 10am to 4pm on Saturday. Alternatively, you can email . The appointment is free of charge and should take approximately 30 to 45 minutes.
If you have sold or given away an affected machine and have the current owner's details, use the contact information above to pass on the new owner's details. Swan will then contact the owner directly to arrange the replacement control unit.
Which? is working to reduce the risk of a fire in your home caused by a faulty appliance. We're pushing for fire-risk tumble dryers made by Whirlpool to be recalled, and are to ensure that they're making affected appliances safe to use.
We also test the backing material of fridges, fridge freezers and freezers to ensure they aren't likely to spread an existing fire. If an appliance does have non-flame-retardant backing we make it a regardless of its test score.